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Single Product Viewer - by fulya - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

fulya

Participant

August 24, 2021 at 10:23

Hi,
After the last update single product plug on is not working. Default template is changed a basic layout (not niche theme template). The one I duplicated from previous default template can not be published. I save it and publish it but still default remains active.

Thank You

Please, contact administrator
for this information.

#299749 Copied Theme version: 8.0.5 WooCommerce version: 5.6.0

8 Answers

Rose Tyler

Support staff

August 24, 2021 at 12:20

Hello,

Please set administrator role for the user, so we can access the Dashboard, Theme Options, and so on.

Describe your problem in more detail and provide some screenshots for a better understanding. Use Gayzo or Lightshot screenshot tools to make and share screenshots.

Regards

#299779 Copied

fulya

Participant

September 1, 2021 at 16:04

Hi,
Administrator role set.

After the last update both header and product builder is not performing well. I am creating new template and setting it to all products but still it reads the default template. When I publish new template is not highlighted. Default template is highlighted.

Please contact administrator
for this information.

#300920 Copied

John Holden

Participant

September 1, 2021 at 18:37

Hello

We see your website single product page and it is working accordingly. Kindly check your website on a different browser or system.

John Holden

#300931 Copied

fulya

Participant

September 2, 2021 at 12:26

Hi,
No it is not working properly. I checked it on a ipad, another mac pro and 2 different PC’s. Just to confirm. Please see photo1. It doesn’t have “share” text. Title ends together with the description. It finishes aligned. These are the settings.

Please check photo 2 from another computer in another office. It has “share” text. Title is ending before the page ends. It is not aligned with description box.

I managed to do some changes such as price text colour by only duplicating the template publishing new one and deleting the old template.

Please contact administrator
for this information.

#301017 Copied

John Holden

Participant

September 2, 2021 at 18:35

Hello

On one picture a edit screen and other one is actual site so check your website with view url not with edit screen. We still don’t see any issue in your product single page we are also sharing a highlighted screenshot form our system where single product page is working according to your given setting.

John Holden

#301125 Copied

fulya

Participant

September 2, 2021 at 19:40

HI,
I am positive that smart product builder and header builder has problems

#301135 Copied

fulya

Participant

September 2, 2021 at 19:50

Hi,
The link you sent does not have a screenshot from my website. I don’t know whose website it is.

I am aware that I am sending you the edit screen + actual site for you to compare setting is not populating after I publish. Do you really think that I don’t know the difference between edit screen and actual url? By the way actual url and the setting page must be same because those are the settings I wanted and published.
Did you compare them “setting page shows – social icons without title”
Url page (that page taken from a computer via Microsoft remote access after cleaning the cache”)? – social icons with title”

Only the default template is highlighted with green. I can not click and select other templates.

Similar problem happened at previous update of the theme and Olga solved the problem.

I did set the photo to be smaller, title as all capitals, social title off.
When I duplicate the fbetemplate, it resets all of the previous settings saved and supposedly published by me. It duplicates not the fbetemp but the default template. Only this is enough to understand there is a problem. Did you log in and check the website?

#301136 Copied

Olga Barlow

Participant

September 8, 2021 at 10:07

Hello,

You have created multiple templates for the single product https://prnt.sc/1rk5ip8 and need to edit the last one to make changes https://prnt.sc/1rk5gmx or remove additional templates and edit the default one then.

Regards

#301615 Copied
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