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There are two default headers in the multiple header change section

This topic has 18 replies, 4 voices, and was last updated 4 years, 3 months ago ago by Rose Tyler

hooman

Participant

August 17, 2021 at 08:31

Hi
In the section of changing and adding headers, two Default Headers have been created, one of which is the first Duplicate and cannot be edited or deleted.
When we create a new header for the Turkish language, the content it displays is different from the content of the original header, although we also use the widget and the main header menu.

please guide me

Thank you

#299081 Copied Theme version: .8.0.3 WooCommerce version: Version 5.5.2

17 Answers

Olga Barlow

Participant

August 18, 2021 at 12:38

Hello,

Provide us with WP Dashboard access to your site to check the issue in more detail.

Regards

#299188 Copied

hooman

Participant

August 20, 2021 at 20:34

hi i send you login information in private message

Please contact administrator
for this information.

#299456 Copied

hooman

Participant

August 20, 2021 at 23:11

Hi I send U Private Message

Please contact administrator
for this information.

#299458 Copied

Robert

Participant

August 20, 2021 at 23:52

Hello

I seem to have the same problem. Please can you describe the fix for me and others, to save you fixing everyone individually?

https://prnt.sc/1qdgy3h

Regards
Robert

#299459 Copied

Rose Tyler

Support staff

August 21, 2021 at 07:43

Hello Hooman,

Thanks for the reply. Please provide temporary FTP access, I will pass this question to one of our developers.

Regards

#299471 Copied

hooman

Participant

August 21, 2021 at 13:02

Hi send you in private

Please contact administrator
for this information.

#299503 Copied

Olga Barlow

Participant

August 23, 2021 at 13:39

Hello,

Double default header removed.

Regards

#299610 Copied

Robert

Participant

August 23, 2021 at 13:56

Hello

Can you describe the fix, please?

Robert

#299615 Copied

Olga Barlow

Participant

August 23, 2021 at 14:34

Hello, @themadguru

We used some additional SQL queries to remove double default headers. So, if you have such issue on your site just provide us with WP Dashboard access to your site and we’ll help you. Issue that caused double header appearance was fixed in 8.0.5 version of our theme, so users of the 8.0.5 version and higher won’t face such problem. But if double header was already created because of the problem of the previous version it should be removed by this additional manipulation from our site.

Regards

#299627 Copied

Robert

Participant

August 23, 2021 at 15:03

Hello Olga

Thanks. I have included WP login, FTP credentials and also phpmyadmin (browser) login details to access the database directly and not through a third-party plugin.

If you need any more info, please let me know?

The problem existed well before XStore v8. I left it on a back-burner until now.

Robert

Please contact administrator
for this information.

#299631 Copied

Olga Barlow

Participant

August 23, 2021 at 15:56

Hello,

Done. Check now.

Regards

#299637 Copied

Robert

Participant

August 23, 2021 at 16:52

Hello Olga

Thanks. The duplicate default header has been removed, yes. Many thanks.

Regards
Robert

#299651 Copied

Olga Barlow

Participant

August 23, 2021 at 17:03

You are welcome.

Regards

#299655 Copied

Robert

Participant

August 23, 2021 at 23:24

Sorry Olga,

But I am still having problems. On the default header, the logo is supposed to be white and width 191px. on the front page header, the logo is supposed to be blue, and also 191. The logo on the front page settings does not change when I change settings. Something is still wrong even though there is only one default header and one front page header. When I am editing the front page header it seems to be altering the settings for the default header, not its own settings. Please try changing the logo size for front page and making other adjustments, it does not work.

Best
Robert

#299687 Copied

Rose Tyler

Support staff

August 24, 2021 at 08:08

Hello @Themadguru,

Clear cache and check one more time – https://gyazo.com/ed422e45b46ecedcaff0f86e91e4c9a8

Regards

#299720 Copied

Robert

Participant

August 24, 2021 at 12:08

Hello Rose

Thank you. The changes are now showing when I opened the browser.

Robert

#299774 Copied

Rose Tyler

Support staff

August 24, 2021 at 12:10

Hello @Themadguru

You’re welcome!

Regards

#299776 Copied
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There are two default headers in the multiple header change section

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