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After updating theme. Mobile top left menu nav not opening.

This topic has 15 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Mariam

Mariam

Participant

July 30, 2021 at 22:53

Hi. i hope you doing well and thank you for brining a wonderful updated version of xstore. really appreciated!
just a small problem, i am facing at the moment. i would like you please take some time out to review this issue. recently i have updated the theme and noticed my mobile top nav bar isn’t sliding out on mobile devices. Please could you check that for me?

i am adding my website credentials in private area.

Please, contact administrator
for this information.

#297062 Copied Theme version: 8.0.2 WooCommerce version: updated

14 Answers

Rose Tyler

Support staff

July 31, 2021 at 08:36

Hello,

Thank you for using XStore.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how the mobile menu works then.

Regards

#297088 Copied

Mariam

Participant

July 31, 2021 at 09:12

Hi. Thanks for your reply.
I only installed few of your third party plugins. And I tried them one by one by removing, But still no luck.
When I go to theme customisation. I can able to click and it slide out mobile nav. But front end it doesn’t work.
I am not using any cache plugin.
Please advise.
Thank you.

#297095 Copied

Rose Tyler

Support staff

July 31, 2021 at 09:49

Hi,

Please provide temporary wp-admin and FTP access.

Regards

#297101 Copied

Mariam

Participant

July 31, 2021 at 09:52

Details are in secure dialogue box. Thank you.

Please contact administrator
for this information.

#297102 Copied

Rose Tyler

Support staff

July 31, 2021 at 09:57

Dear,

We need wp-admin access – login and password, not you provided one work only – No********ano22 , so we can’t log in – https://gyazo.com/a7a2a40f13e294f8d892fc811f0de365 Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#297103 Copied

Mariam

Participant

July 31, 2021 at 10:02

Hi this account is has all admin rights. That’s the main account I use to login. Please check.

Please contact administrator
for this information.

#297107 Copied

Rose Tyler

Support staff

July 31, 2021 at 10:10

Hi,

I can’t see Appearance and Theme Options using these credentials.
Also, we need FTP access – FTP host, FTP username, FTP password, FTP port.

Regards

#297109 Copied

Mariam

Participant

July 31, 2021 at 11:01

Hi. Appearance menu should be visible now. I send you FTP access soon. Thank you.

#297120 Copied

Olga Barlow

Participant

July 31, 2021 at 11:25

Hello,

Check the mobile menu now.

Regards

#297126 Copied

Mariam

Participant

July 31, 2021 at 11:36

Hi. It’s sliding out now thank you. But I can’t see my main menu appearing. Do I need them again?
May I know what caused this issue?
By the way thank you for your time.

#297128 Copied

Rose Tyler

Support staff

July 31, 2021 at 12:05

Hello,

You’re welcome!
The issue was caused by the cache of the scripts file.

But I can’t see my main menu appearing. Do I need them again?

– could you describe it in more detail? As we can see, the Main menu is visible on your site.

Regards

#297129 Copied

Mariam

Participant

July 31, 2021 at 12:57

Hi. Thanks for getting back.
Basically before this issue, my main menu appeared to be in mobile slide out menu. It’s not showing there any more.
I believe I can add that again from theme customisation. So should be ok? Isn’t it?

Thank you.
Regards,

#297135 Copied

Rose Tyler

Support staff

July 31, 2021 at 13:15

Hello,

Theme Options > Header builder > Mobile menu > Select the menu

Regards

#297141 Copied

Mariam

Participant

July 31, 2021 at 16:45

Thank you for a wonderful support!!!

#297159 Copied
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After updating theme. Mobile top left menu nav not opening.

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