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Problems with static blocks. - by Baskakow

This topic has 9 replies, 2 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

Baskakow

Participant

July 29, 2021 at 03:48

Hi. There are problems with the static blocks, as they do not display the website properly. They look very bad. We created an image gallery and it does not show on the product page, so this hurts what we want to do in the development and there is no way to fix it from our side.

However, the static blocks work fine on the store page, so we ask that you please don’t touch that, so we don’t go backwards in the development.

https://gyazo.com/1e78b710b7b45b10fe2e92efaa5b810a
https://gyazo.com/01d0e9e3574dd93ffc91dea080d8b5f3

Also, after they fixed the bugs that were on the site previously, the system looks quite strange, with the letters running and the layout out of position.

https://gyazo.com/fe6136d1812873625a5e0e93ad05fead
https://gyazo.com/51022cd6eca5390db87ae4107ebc4dae

Please, contact administrator
for this information.

#296617 Copied Theme version: 8.0.2 WooCommerce version: 5.5.2

8 Answers

Baskakow

Participant

July 29, 2021 at 13:11

Have you been able to review this case? Really, sorry for the discussion the other day.

#296730 Copied

Baskakow

Participant

July 29, 2021 at 16:35

Do you know what can cause the static block error? We need help. We are interested in continuing to use the template in all the projects we have, but you must do your part.

#296779 Copied

Baskakow

Participant

July 29, 2021 at 16:43

Errors persist

#296784 Copied

Baskakow

Participant

July 29, 2021 at 17:18

We need you to fix the errors caused, because when installing the File Manager and making changes by your support team, the backend works, but it does not look normal. I hope you fix the bugs you caused, because WPBakery didn’t look so buggy. Also, we need you to respond because so far you haven’t done anything.

#296796 Copied

Baskakow

Participant

July 30, 2021 at 02:02

We need an immediate response, please.I think we have waited long enough I think we have waited long enough for you to at least tell us that you are going to investigate.

#296835 Copied

Olga Barlow

Participant

July 30, 2021 at 09:33

Hello, Please, be patient! Don’t you see that reply time is up to 24 hours http://i.prntscr.com/w9JUCHU7Tkm0vLxrCO-Gbg.png ????
I have already told you that we have a lot of requests from our customers and we can’t answer everyone immediately, we don’t have such many support staff to answer immediately to all the requests that we get. Don’t leave the low rating to manipulate our support because it does not help and we’ll have to contact Envato support about your manipulations.
Don’t spam your own topic because every time you post a new answer your topic goes to the end of the enqueue

I checked the images gallery and don’t see any problem with that
https://gyazo.com/1fc47d8f9981629c35b02c357663ed48

So, provide us with link to product and to your Static block where you have the mentioned issue.

Regards

#296890 Copied

Baskakow

Participant

July 30, 2021 at 19:57

How can we be patient if we encounter more bugs that, before your intervention, were not there like the AMP plugin bug that worked great on every website and now does not work.

And what I do is not spam, it is a legitimate complaint because they have not done their job properly. So, we now need an answer to this situation.

For example, in the checkout the AMP plugin does not work and, before it was working normally.

https://www.baskakowdesign.cl/checkout-2/
https://gyazo.com/19f80423ab0d9a2cc633153edf1d5609

As a workaround, we unfortunately deactivated the AMP plugin for pages only. For posts and products it still works fine. It is unpresentable that you accuse us of spamming, of trying to lobby, of manipulating you to make you work more, when the times you have tried to do something, you have ruined it more.

This is NOT solved with a refund, because there was time, money and resources behind to give life to this online store and we want to have a lasting relationship with 8themes, because your template was good, worked well, in a correct way and has features that others don’t have and I really prefer to work with you. But don’t ruin it this way, seriously.

If I’m hard and direct, it’s because I really want good results, because it will favor both parties. Greetings.

#297051 Copied

Olga Barlow

Participant

July 31, 2021 at 10:38

Hello,

The only one issue at this moment that was related to our theme is compare icon. I don’t see any other issues that you described and compare icon fix could not cause these problems.

1) What about the previous issue with the image gallery inside the static block? You did not provide us with a link to the product where you have the mentioned issue. So, how could we check the issue to help you?

2) I have enabled AMP for pages http://i.prntscr.com/y1kgq0gyQQeLS5vnQgaKxQ.png and don’t see any fatal error http://i.prntscr.com/ExzIcVjjRnKUnjnUm5PPtg.png
Could you, please, tell me your steps to recreate the issue?
Besides, I see that you use Cloudflare CDN, so log in to your account https://www.baskakowdesign.cl/wp-admin/options-general.php?page=cloudflare#/login to allow CDN cache clearing via Dashboard.

Waiting for your reply.

Regards

#297117 Copied
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