• 

  Myko007

  Participant

  July 21, 2021 at 12:30

  Mobile menu is not working after an update, could you please advice. https://prnt.sc/1dwv78z

  #295178 Copied Theme version: 8.0.1
  13 Answers
  

  Olga Barlow

  Participant

  July 21, 2021 at 15:29

  Hello,

  What device do you use? Clear the mobile browser cache or check it in the incognito window. Do you still have the issue? Because I test using mobile device and don’t see the problem.

  Regards

  #295242 Copied
  

  Myko007

  Participant

  July 21, 2021 at 16:29

  Hello,

  I just have tried on several different devices and incognito still the same. The top bar left hambuger menu and more button at the bottom right menu is not working. Please check it up once more for me.

  #295257 Copied
  

  John Holden

  Participant

  July 21, 2021 at 17:41

  Hello

  We have test your website again on different mobile and it is working absolutely fine , please send us a video screenshot of your problem with actual device where you are facing this issue.

  John Holden

  #295271 Copied
  

  Myko007

  Participant

  July 31, 2021 at 12:59

  Hello I will send you the video but still those buttons are working. Also the discription of prudcuts has gone off after update, however still there on the editor side. Can you please check that as well?
  This actual page http://i.prntscr.com/sYAfYD48S0Sxsz1g5JMgZw.png
  This part is from the back end http://i.prntscr.com/ls9m9JnASzGmATEhHi6LcQ.png

  Thanks

  #297137 Copied
  

  Myko007

  Participant

  July 31, 2021 at 13:17

  Additionally to the description there is a serious issue with the theam. As you open the product, there is no descrition, you click on buy now the descrition appears but not a cart then you click once more on buy now button it takes you to the cart. Could you please have a look at this ?

  #297142 Copied
  

  Rose Tyler

  Support staff

  July 31, 2021 at 13:26

  Hello,

  Please provide temporary wp-admin access.

  Regards

  #297144 Copied
  

  Myko007

  Participant

  July 31, 2021 at 20:07

  Hello please find it attached.
  Thanks

  Please contact administrator
  for this information.

  #297173 Copied
  

  Rose Tyler

  Support staff

  August 1, 2021 at 09:38

  Hello,

  Download archives of the theme and Core from this page – https://dropmefiles.com/AOjxC , re-upload them on your site, clear all cache, check the Menu and Description then.
  If this doesn’t help, provide FTP access also.

  Regards

  #297210 Copied
  

  Myko007

  Participant

  August 3, 2021 at 14:29

  Hello and thanks for your reply. I just now got time to look at this. Could you please confirm where should I re-upload the file? Where/what file exactly ?

  #297535 Copied
  

  Rose Tyler

  Support staff

  August 3, 2021 at 14:47

  We’ve released new version, so you need just to update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

  Regards

  #297539 Copied
  

  Myko007

  Participant

  August 3, 2021 at 16:15

  I have done as advised however it did not change anything, could you please check for me ?

  #297554 Copied
  

  Olga Barlow

  Participant

  August 3, 2021 at 17:45

  Hello,

  Menu is ok for me https://prnt.sc/1iqmzwz

  Regards

  #297576 Copied
  

  Myko007

  Participant

  August 10, 2021 at 10:24

  Hello,

  Thanks Olga seems all good now.

  #298374 Copied
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