• 

  AliceG

  Participant

  July 19, 2021 at 09:43

  I have updated the theme and the woocommerce products on my home are no longer visible. This message appears:
  https://gyazo.com/3c8a211c36b67ef3204daf3654567309

  I cleaned the caches but nothing
  Can you help me?
  Thanks

  #294743 Copied Theme version: 8.0 WooCommerce version: 5.4.1
  6 Answers
  

  AliceG

  Participant

  July 19, 2021 at 10:25

  Please

  #294752 Copied
  

  AliceG

  Participant

  July 19, 2021 at 11:27

  I made the backup to cancel the update and the problem is solved for now.
  In my opinion there was an incompatibility between the new theme update and wp Bakery page builder but I don’t know why.

  #294762 Copied
  

  Olga Barlow

  Participant

  July 19, 2021 at 18:26

  Hello,

  Probably you disabled the WPBakery page builder if you had that message. Could you, please, provide us with WP Dashboard and FTP access to your site and link to your page to check the issue in more detail?

  Regards

  #294862 Copied
  

  AliceG

  Participant

  July 20, 2021 at 10:34

  Thanks

  Please contact administrator
  for this information.

  #294960 Copied
  

  John Holden

  Participant

  July 20, 2021 at 16:27

  Hello

  We have access your website Dashboard and Product is working absolutely fine in your website homepage https://prnt.sc/1djoz4r

  John Holden

  #295032 Copied
  

  AliceG

  Participant

  July 22, 2021 at 10:20

  Thank you very much!

  #295375 Copied
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