• 

  Keira_girl

  Participant

  July 15, 2021 at 15:58

  Hello,
  After updating today to all latest versions of theme, woocommerce, wordpress and plugins, the eshop is just looking nuts. Mega menu is missing, RevSlider missing, disposition of about everything. PLEASE check this out.
  Best regards.

  PS I have cleared alla caches

  Please, contact administrator
  for this information.

  #294267 Copied Theme version: 8.0 WooCommerce version: 5.5.1
  8 Answers
  

  Olga Barlow

  Participant

  July 15, 2021 at 16:24

  Hello,

  Access is incorrect https://prnt.sc/1bg8ufx
  Provide us with the correct WP Dashboard and FTP access.

  Regards

  #294273 Copied
  

  Keira_girl

  Participant

  July 15, 2021 at 16:29

  Hello,

  I’ve decided to recover to the latest backup because I see others have the same problems. I’ll will wait a bit till you find out what causes the issues to proceed to the updates and let you know.

  Thanks in advance.

  #294274 Copied
  

  Olga Barlow

  Participant

  July 15, 2021 at 17:36

  Hello,

  Point is that if theme was updated correctly and the cache cleared you should not have any issues with the update. If you provide us with the WP Dashboard and FTP access to your site we could help you with the update.

  Regards

  #294283 Copied
  

  Keira_girl

  Participant

  July 20, 2021 at 14:39

  Hello, can you please do a propper update immediately, because again it causes many problems.
  I give you the credentials in hidden area.
  Thanks!

  Please contact administrator
  for this information.

  #295009 Copied
  

  Olga Barlow

  Participant

  July 20, 2021 at 20:56

  Hello,

  Can’t connect to your FTP https://prnt.sc/1dmbrkk

  Regards

  #295070 Copied
  

  Keira_girl

  Participant

  July 31, 2021 at 07:10

  Hello, please read private area.

  Thank you!

  Please contact administrator
  for this information.

  #297076 Copied
  

  Rose Tyler

  Support staff

  July 31, 2021 at 10:20

  Hello,

  Thanks for the reply. Our technicians will return to work after the weekend. Be patient and do not change access.

  Regards

  #297114 Copied
  

  Olga Barlow

  Participant

  August 2, 2021 at 09:19

  Hello,

  We have updated theme and core plugin. Check your site now.

  Regards

  #297284 Copied
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