Hello,
Yes, I have translated the Royal theme in Loco Translate but those unstranslated strings are not found there by Loco Translate.
Our hosting provider checked and confirmed that the orders’ source code references both wp-content/plugins/woocommerce/templates/checkout/thankyou.php and wp-content/themes/royal/woocommerce/checkout/thankyou.php
Only the strings that come from the WooCommerce thankyou.php are translated. Because the untranslatable strings come from Royal thankyou.php it doesn’t translate them. Loco Translate seems to prefer the WooCommerce version.
So how can we make the orders refer to only one thankyou.php instead of two? And if we use the theme’s template, how can we point it to Loco Translate? Our hosting provider said that using WooCommerce’s template would be better for updates (and Loco already uses that as its source).
See private content area for dashboard access.