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Customization page does’t load - by Raq320

This topic has 14 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Raq320

Raq320

Participant

June 25, 2021 at 17:56

When I click customize the page is loading endlessly
https://ibb.co/6tVmFPh

#292142 Copied Theme version: 1

13 Answers

Rose Tyler

Support staff

June 26, 2021 at 08:21

Hello,

1) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
2) Do you have any errors in the browser console? Contact your hosting provider and ask error log.

Regards

#292172 Copied

Raq320

Participant

June 26, 2021 at 09:22

Tried both and still doesn’t load.

Please contact administrator
for this information.

#292177 Copied

Rose Tyler

Support staff

June 26, 2021 at 10:00

What about the server error log?
Provide URL, temporary wp-admin, and FTP access also.

Regards

#292184 Copied

Raq320

Participant

June 26, 2021 at 16:48

Sent

Please contact administrator
for this information.

#292224 Copied

Rose Tyler

Support staff

June 27, 2021 at 07:52

Hello,

We can’t connect – https://gyazo.com/900c47af7543efc9d5f83e3c8de01980 Please check FTP access. Is there any restriction by IP?
Was the log provided by your hosting provider? We need exactly the server error log.

Regards

#292236 Copied

Raq320

Participant

June 27, 2021 at 09:00

Sorry it is SFTP not FTP, can it be?
It is digitalocean linux server, you mean web server logs?

#292244 Copied

Rose Tyler

Support staff

June 27, 2021 at 15:39

Hello,

Still can’t connect using FileZilla, even with SFTP. Please try by yourself using the credentials you provided.
I am not sure why you can’t find the error_log file ( I did not work with digitalocean linux server, unfortunately). Maybe their support can help you?

Regards

#292263 Copied

Raq320

Participant

June 29, 2021 at 08:48

I tried and everything works perfect, I will create another account in a minute. About server I meant that there is no console or something. I can send You for example apache web server logs or php logs

#292396 Copied

Olga Barlow

Participant

June 29, 2021 at 22:46

Hello,

You have updated the XStore core plugin but did not update the theme to the latest version. That was the reason of the issue.
If you want to update XStore core plugin then update not just a plugin but also theme.

Regards

#292502 Copied

Olga Barlow

Participant

June 29, 2021 at 22:49

P.S. You renamed the parent theme folder, so theme auto-update won’t work for you. Use FTP method to update theme in this case.

Regards

#292503 Copied

Raq320

Participant

July 1, 2021 at 09:09

Okey, but how can I do it? It won’t reset do default my site?

#292656 Copied

Olga Barlow

Participant

July 1, 2021 at 14:22

Hello,

Extract new theme archive in wp-content/themes folder. Then remove your old parent theme and rename extracted xstore folder to your theme name. It won’t reset your site. Of course do the backup of your site before the update.

Regards

#292699 Copied

Raq320

Participant

July 2, 2021 at 17:33

Thank You everything works perfect

#292890 Copied
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