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The product does not appear - by Ali - on WordPress WooCommerce support

This topic has 12 replies, 2 voices, and was last updated 4 years, 6 months ago ago by Rose Tyler

Ali

Participant

June 20, 2021 at 15:04

Hello there. The product does not appear. There is no question mark in any other product. What could be the reason for this?

Please, contact administrator
for this information.

#291493 Copied Theme version: 7.2.11 WooCommerce version: 5.4.1

11 Answers

Rose Tyler

Support staff

June 20, 2021 at 15:20

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how the product works then.

Regards

#291494 Copied

Ali

Participant

June 20, 2021 at 15:26

https://prnt.sc/162t6e2 still same

#291496 Copied

Rose Tyler

Support staff

June 20, 2021 at 15:30

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#291498 Copied

Ali

Participant

June 20, 2021 at 15:37

Debug mode is on. No error messages appear

#291499 Copied

Rose Tyler

Support staff

June 20, 2021 at 15:46

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#291501 Copied

Ali

Participant

June 20, 2021 at 15:57

Thank you

Please contact administrator
for this information.

#291507 Copied

Rose Tyler

Support staff

June 20, 2021 at 16:16

Hello,

Thanks for the reply.
I have passed your issue to our technicians. They will be able to check it on Tuesday. Sorry for such a delay.
I’ve tried to create a new test product and the single product page of it works fine. Try by yourself to create a new Ceyda product and monitor on what step the problem occurs.
Also, check how it works when the default WC theme is activated. If the same problem persists with Storefront theme, contact the support of WooCommerce plugin.

Regards

#291511 Copied

Ali

Participant

June 20, 2021 at 16:57

There is no problem when I create another product, I tested it too. There is already another product on the site that is not a problem at the moment. But I could not understand why there is a problem with the current product.

I hope your tech support team can advise on what the problem is.

#291518 Copied

Rose Tyler

Support staff

June 22, 2021 at 08:22

Have you checked if this works when a default theme is activated on your site?
Go to Appearance > Themes > Add new > install and activate Storefront theme – default official WooCommerce theme. Check the product page when the Storefront theme is enabled. Do you have the mentioned issue with the Storefront theme?
You can enable XStore theme again after this test.

Regards

#291602 Copied

Ali

Participant

June 22, 2021 at 10:20

I’m getting the same error with the Storefront theme. In this case I guess the problem is not with XStore. However, if you have any suggestions to help me understand the problem, I’d be happy to hear it.

I’m also glad that the problem is not XStore related. It’s nice and a theme that I want to keep using.

#291627 Copied

Rose Tyler

Support staff

June 22, 2021 at 10:26

Thanks for letting us know. In this case, contact the support of WooCommerce plugin.

Regards

#291631 Copied
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