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  halyagout

  Participant

  June 7, 2021 at 16:12

  i tries to upload the theme but it give me a message that an error occurred while updating XStore Core: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

  #290169 Copied Theme version: 3.2.8 WooCommerce version: 5.7.2
  8 Answers
  

  Olga Barlow

  Participant

  June 7, 2021 at 19:08

  Hello,

  Please try solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465

  Regards

  #290186 Copied
  

  halyagout

  Participant

  June 8, 2021 at 11:37

  can you please provide more information on how to activate with serial no

  #290257 Copied
  

  Olga Barlow

  Participant

  June 8, 2021 at 12:57

  Hello,

  Provide us with WP Dashboard access to your site and your purchase code in the topic Private content area. We’ll help you.

  Regards

  #290270 Copied
  

  halyagout

  Participant

  June 9, 2021 at 05:55

  in order to make your access i will add you as a user i will use this email : noreply@8theme.com is it ok or you will provide another email

  #290335 Copied
  

  Rose Tyler

  Support staff

  June 9, 2021 at 12:30

  Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

  Regards

  #290374 Copied
  

  halyagout

  Participant

  June 10, 2021 at 12:08

  Ok add for you username and password

  Please contact administrator
  for this information.

  #290504 Copied
  

  Olga Barlow

  Participant

  June 10, 2021 at 12:17

  Hello,

  You used nulled version of our theme https://gyazo.com/c3f1ff352f9258ff3e3d2043111c6ef2
  Keep in mind that we are not responsible for the theme and all the possible hacks if you used the nulled version.
  I have updated the theme to the original one and registered your theme using your purchase code. Check now.

  Regards

  #290507 Copied
  

  halyagout

  Participant

  June 10, 2021 at 12:35

  thanks a lot for your help

  #290513 Copied
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