• 

  Maria Jose

  Participant

  May 19, 2021 at 14:05

  Hello,

  We have installed the following plugin “Quantities and Units for WooCommerce” because the products are sold in specific quantities, for example: 1 for 1,
  5 times 5,
  100 percent, among others.

  When we try to add in the cart at the shop page “elproin.cl/tienda/” a variation of 50 by 50 works correctly.

  But when trying to add a variation in the product detail for example
  https://elproin.cl/producto/acero-liquido-gris/
  it does not add 12 to 12 that has it preconfigured, it adds 12 + 1 to cart .

  How can we solve that problem?

  Regards

  Please, contact administrator
  for this information.

  #288174 Copied Theme version: 7.2.9 WooCommerce version: 4.8.0
  9 Answers
  

  Olga Barlow

  Participant

  May 19, 2021 at 15:53

  Hello,

  Can’t log in to your account https://prnt.sc/134g2mp
  Check the access and provide the correct one. Also, provide FTP access to check the issue in more detail.

  Regards

  #288196 Copied
  

  Maria Jose

  Participant

  May 19, 2021 at 16:41

  Hi,

  The information that you need, please I hope a soon answer

  Regards.

  Please contact administrator
  for this information.

  #288221 Copied
  

  Olga Barlow

  Participant

  May 19, 2021 at 16:48

  Hello,

  WP Dashboard is ok this time. But can’t connect to your FTP https://prnt.sc/134i80m

  Regards

  #288224 Copied
  

  Maria Jose

  Participant

  May 19, 2021 at 17:47

  Hi,

  The information that you need, please I hope a soon answer.

  Regards.

  Please contact administrator
  for this information.

  #288241 Copied
  

  Rose Tyler

  Support staff

  May 20, 2021 at 08:27

  Hi,

  We can’t connect still – https://prnt.sc/135psez Is there any restriction by IP or something else?

  Regards

  #288268 Copied
  

  Maria Jose

  Participant

  May 20, 2021 at 15:43

  Hi,

  We spoke with the company that manages the server, some changes were made, as well as we performed tests via VPN and we were able to connect via FTP, can you please try again.

  Regards

  Please contact administrator
  for this information.

  #288370 Copied
  

  Olga Barlow

  Participant

  May 20, 2021 at 21:17

  Hello,

  Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

  Regards

  #288416 Copied
  

  Maria Jose

  Participant

  May 20, 2021 at 21:22

  Hi,

  How long should we wait to have a solution?

  Regards.

  #288418 Copied
  

  Olga Barlow

  Participant

  May 21, 2021 at 08:15

  Hello,

  We have checked your product with the default theme and see the same issue https://gyazo.com/13fa8b8c3c2050400ca6d0dc9138a91c
  So, problem is not related to our theme. Contact min/max Woocommerce Quantities plugin author to fix the issue.

  Regards

  #288450 Copied
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