This topic has 13 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow
Hello,
Could you please advise what could be wrong? When we use TAGs to display products – nothing shows up, despite more products tagged. This worked before – not sure when stopped.
If we use specific product or category, it works fine and respective product is displayed.
Cheers,
Tomas
Hello,
Provide us with WP Dashboard and FTP access to your site to check and help you.
Regards
Hi Olga, I have the same issue, category is working, but tag isn’t. Can you share the solution once you have it, Thanks.
Hello, @Ankush_Mittal
We are still waiting for access to the client’s site. Could you, please, provide access to your site to check the issue and help you?
Regards
issue is on home under “NEW COLLECTION”
Hello, @Ankush_Mittal
Check now, please.
Regards
Brilliant, possible to know the issue? We are about to move the servers so just checking if need to do anything as the backup file we have is from before whatever you did. Cheers.
Hi, We have moved servers for the client with a previous backup so the issue is still there, your access won’t work, if you can tell us what you did we can implement the fix. Thanks
Apologize for late reply, login details in private area.
Hello, @Ankush_Mittal
Just remove the XStore Core plugin and install it again. You’ll get the version where the issue is already fixed.
Regards
Hello, @SBB
Check now, please.
Regards
Hi Olga,
Thanks works fine now. May I know how did you fix it? I see that to Ankush you advised to remove xstore core plugin and install again but I believe we had running latest one?
Cheers,
Tomas
Hello,
You are welcome.
Yes, but we made force fix in the current version of the plugin without changing the plugin version. So, plugin reinstallation uploads the fixed version of plugin.
Regards
The issue related to '‘Products slider – products not displayed when using tags’' has been successfully resolved, and the topic is now closed for further responses