• 

  Joan

  Participant

  May 13, 2021 at 00:16

  When I open the option to customize the appearance, shown with the settings i have made. But if I go directly to the store (with the options that are under the sitename in the wordpress panel), or in order status page (in the panel customize the theme) is loaded again with default theme. How can I do to change that?

  #287324 Copied Theme version: 1
  8 Answers
  

  Olga Barlow

  Participant

  May 13, 2021 at 07:22

  Hello,

  1) Provide us with screenshots of the issue for better understanding.
  2) Provide us with temporary WP Dashboard and FTP access to check the issue in more detail.

  Regards

  #287344 Copied
  

  Joan

  Participant

  May 13, 2021 at 19:35

  if i open my page view from here

  https://gyazo.com/fda35b13ef69ee2053bd897b4437f8a1

  opens with the default theme like this

  https://gyazo.com/0b3442e7fbe0ac1e980892c12de4461b

  but if I open my page from the option customize the appearance here

  https://gyazo.com/db212833b4ceb46d919b568d5300e3c9

  it shows as I have changed

  https://gyazo.com/c73d46466438b7238726d2551092da28

  I want both to be with the edited theme to facilitate the change

  #287432 Copied
  

  Olga Barlow

  Participant

  May 14, 2021 at 09:10

  Hello,

  Provide us with temporary WP Dashboard and FTP access to check the issue in more detail.
  I can’t find the reason of the issue by screenshots only, sorry.

  Regards

  #287483 Copied
  

  Joan

  Participant

  May 14, 2021 at 15:53

  excuse me, how to create temporary WP Dashboard and FTP access？i didn’t find the temporary logins option.

  #287560 Copied
  

  Joan

  Participant

  May 14, 2021 at 15:58

  I already found, please what email do I put there to register?

  #287562 Copied
  

  Olga Barlow

  Participant

  May 14, 2021 at 16:34

  Hello,

  Use the Private content area to provide access https://prnt.sc/12xg82b

  Regards

  #287570 Copied
  

  Joan

  Participant

  May 14, 2021 at 17:28

  is that ok with this?

  Please contact administrator
  for this information.

  #287580 Copied
  

  Joan

  Participant

  May 14, 2021 at 21:19

  Thank you very much, I solved it, it was a cache problem

  #287590 Copied
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