• 

  Giacomo

  Participant

  April 23, 2021 at 11:54

  I can’t seem to edit xstore themplate elements via elementor. The editing area remains grayed out. Any help?

  Please, contact administrator
  for this information.

  #285240 Copied Theme version: 7.2.7 WooCommerce version: 5.2.2
  7 Answers
  

  Rose Tyler

  Support staff

  April 23, 2021 at 14:03

  Hello,

  Please provide correct wp-admin access – https://prnt.sc/11x7rim
  Describe the problem in more detail with screenshots.

  Regards

  #285259 Copied
  

  Giacomo

  Participant

  April 23, 2021 at 14:28

  I apologise for the incorrect login,
  When i try to modify some elements with elemetor, especially elements from the Xstore theme, the Elementor edit area does not load, making editing impossible.

  The same problem happens when I try to edit the background of the site with Elementor.

  Please contact administrator
  for this information.

  #285261 Copied
  

  Olga Barlow

  Participant

  April 23, 2021 at 15:51

  Hello,

  Provide us with FTP access to your site. We need to check the issue in more detail.

  Regards

  #285277 Copied
  

  Giacomo

  Participant

  April 23, 2021 at 16:40

  In private area the SFTP details.
  Thanks

  Please contact administrator
  for this information.

  #285278 Copied
  

  Rose Tyler

  Support staff

  April 24, 2021 at 07:37

  Hello,

  Thanks for the reply. Our technicians will be able to check the problem more deeply after the weekend. Please be patient and do not change access.

  Regards

  #285299 Copied
  

  Rose Tyler

  Support staff

  April 24, 2021 at 09:59

  Hello,

  There is an error in the current version of Elementor plugin. https://prnt.sc/11ypiz4 , even with default image element – https://gyazo.com/8f2e52558363f04bae4966f9f51ba248 , http://prntscr.com/11ypn85 – changelog item that causes the issue.

  We would recommend you to downgrade the plugin to 3.1.4 version, you can download it from this page – https://wordpress.org/plugins/elementor/advanced/ http://prntscr.com/11ypmk5

  Regards

  #285305 Copied
  

  Giacomo

  Participant

  April 25, 2021 at 17:23

  Thank you so much!!

  #285426 Copied
• Viewing 8 results - 1 through 8 (of 8 total)