• 

  HmirceaD

  Participant

  April 14, 2021 at 08:36

  Hello,

  On mobile devices there is a lot of empty space underneath the product image gallery.

  Do you have any tips on how to remove it?

  Thank you.
  I attached a screenshot and the link to the website and the wp credentials
  https://mykids.ro/produs/costum-botez-national-and-albastru/

  https://imgur.com/a/01E4Mjq

  Please, contact administrator
  for this information.

  #283777 Copied Theme version: 7.4.5
  8 Answers
  

  Olga Barlow

  Participant

  April 14, 2021 at 09:10

  Hello,

  Provide us with FTP access to your site, please.

  Regards

  #284135 Copied
  

  HmirceaD

  Participant

  April 14, 2021 at 16:18

  Is ftp access necesary? I already provided the credentials for the wp dashboard

  #284223 Copied
  

  Olga Barlow

  Participant

  April 14, 2021 at 16:30

  Hello,

  We need to check theme js code to find the reason of the issue and fix it. We can’t edit js files via WP Dashboard.

  Regards

  #284232 Copied
  

  HmirceaD

  Participant

  April 16, 2021 at 11:15

  I understand. Here are the credentials for the ftp access. Thank you for the help!

  Please contact administrator
  for this information.

  #284466 Copied
  

  Olga Barlow

  Participant

  April 16, 2021 at 11:46

  Hello,

  Check the credentials that you provided, I can’t connect to your FTP https://prnt.sc/11if4hw

  Regards

  #284472 Copied
  

  HmirceaD

  Participant

  April 27, 2021 at 16:35

  My apologies Olga, I did not see your respsonse.

  I added the correct credentials for the ftp account.

  Please contact administrator
  for this information.

  #285602 Copied
  

  Olga Barlow

  Participant

  April 27, 2021 at 17:55

  Hello,

  Check now. I just updated theme to the latest version.

  Regards

  #285620 Copied
  

  HmirceaD

  Participant

  April 27, 2021 at 20:17

  The space is gone, thank you very much!

  #285636 Copied
• Viewing 9 results - 1 through 9 (of 9 total)