• 

  veru

  Participant

  April 12, 2021 at 21:15

  Hello, I just dont know what is wrong. I tried downgrade my WP version but I just turn off my page totally. WPbakery just does not load on my page. Any idea what to do?

  #283756 Copied Theme version: 1.0 WooCommerce version: 5.1.0
  9 Answers
  

  Olga Barlow

  Participant

  April 13, 2021 at 17:10

  Hello,

  Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail and help you?

  Regards

  #283816 Copied
  

  veru

  Participant

  April 13, 2021 at 19:35

  Sending in private

  Please contact administrator
  for this information.

  #283868 Copied
  

  Olga Barlow

  Participant

  April 13, 2021 at 20:05

  Hello,

  Our support member can’t log in to your Dashboard https://prnt.sc/11cda2r
  Please, add this IP to whitelist 95.158.42.171

  Regards

  #283875 Copied
  

  veru

  Participant

  April 13, 2021 at 20:44

  Hi, I turned off the GEO location so it should works now. tx

  #283899 Copied
  

  Olga Barlow

  Participant

  April 13, 2021 at 20:53

  Hello,

  Nope, still the same https://prnt.sc/11ceg1q

  Regards

  #283905 Copied
  

  veru

  Participant

  April 13, 2021 at 21:10

  Well, I made some changes. It will take an effect in 15 min

  #283912 Copied
  

  Olga Barlow

  Participant

  April 14, 2021 at 10:33

  Hello,

  Issue appears if Massive Addons plugin is enabled. It’s know issue https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=79&filter=all#comment_18518641
  So, contact your hosting provider and ask to increase SubstituteMaxLineLength to 10 or 20Mb.

  Regards

  #284159 Copied
  

  veru

  Participant

  April 14, 2021 at 22:51

  Thank you for your quick check. My provider can not change maxlinelenght to 10 or 20. They just can not do it. It would cost me more than 100€. Is there any different option?

  Kind regards.

  #284262 Copied
  

  Olga Barlow

  Participant

  April 14, 2021 at 23:10

  Hello,

  That’s strange because I have added the mentioned code to your .htaccess file and everything works.

  Regards

  #284263 Copied
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