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Zoom photo product - by Rashkoff - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

Rashkoff

Participant

April 8, 2021 at 20:24

Hello,
do you have any idea why the zoom function on photo product is not working?
I try to debug, turning off cache and other plugins but didn’t find a solution.
Thanks

Please, contact administrator
for this information.

#283295 Copied Theme version: 7.2.7

7 Answers

Rose Tyler

Support staff

April 9, 2021 at 07:14

Hello,

Theme Options > WooCommerce > Single product builder > Gallery > Zoom > On,
or provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#283319 Copied

Rashkoff

Participant

April 11, 2021 at 17:04

Hello
Theme Options > WooCommerce > Single product builder > Gallery > Zoom > On

Please contact administrator
for this information.

#283555 Copied

Olga Barlow

Participant

April 12, 2021 at 13:19

Hello,

1) We can’t log in to your Dashboard https://prnt.sc/11ajf3x
2) Can’t connect to your FTP https://prnt.sc/11ajfwn
Provide correct access, please, to check your issue in more detail.

Regards

#283635 Copied

Rashkoff

Participant

April 13, 2021 at 21:33

Hello
please check the private are
there are 2 problems:

1. zoom is not function in product photos.
2. in secondary language (EN) in front end, the user can’t make any modification in customer area (changing address ecc.)

Thanks

Please contact administrator
for this information.

#283914 Copied

Olga Barlow

Participant

April 14, 2021 at 14:09

Hello,

1) I disabled zoom option, enabled it again and zoom works. Check, please.

2) I’m able to click Account details link https://gyazo.com/bfee2b7b115b93cf1bd1f0be5ac4bdea and edit my data. So, could you, please, explain in more detail your issue? Maybe provide screenshot of options that you can’t edit.

Regards

#284195 Copied

Rashkoff

Participant

April 14, 2021 at 19:43

Hello Olga,

thanks, now both problems are solve

Just to ask you, do you have any issue with Chrome? Lately in admin login I take 404 and can’t access admin area. I try to delete cookie/cache etc. Other browsers works fine.
Thanks

#284257 Copied

Olga Barlow

Participant

April 14, 2021 at 23:14

Hello,

You are welcome.
We never faced the mentioned issue with login using Chrome browser, we don’t have any compatibility issues with Chrome.

Regards

#284264 Copied
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