This topic has 8 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow
I have contacted the hosting company they reported that the problem is with the theme or one of its plugins, not a problem server. Please Advice ASAP.
https://paste.pics/C43EW
Credentials are sent in a private area
Hello,
Thank you for using our theme!
I checked your site and don’t see any fatal error https://prnt.sc/115ixm0
Checked the error logs and see that file was missing in the XStore core plugin and it was the reason. I assume you have sorted out, right?
Regards
I still get the 500 error.
Sorry, which file are you talking about?
Hello,
When do you get the 500 error? Describe your actions step by step because I don’t get it https://gyazo.com/e8097bb095a124f0ce363c50e00556f0
Regards
This what happens at my end
https://streamable.com/3kf9py
Hello,
Contact your hosting provider and provide us with the server error logs to find out what causes the 500 error.
Regards
They said no error logs!
https://paste.pics/C4S6N
Hello,
Probably you don’t have access to global log file. If 500 error appears it means that some error should be and your hosting provider should have root access to the necessary log file. Or if logs are disabled then they will be able to enable it to study the issue once you get 500 error again.
Regards
The issue related to '‘URGENT! Error 500 Internal Server Error’' has been successfully resolved, and the topic is now closed for further responses