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  Mariam

  Participant

  April 3, 2021 at 02:41

  Hi i am having issue on placing order after adding payment. i am getting error. its not taking me to order completion

  #282370 Copied Theme version: 7.2.7 WooCommerce version: latest

  3 Answers

  

  Rose Tyler

  Support staff

  April 3, 2021 at 07:45

  Hello,

  Thanks for using our theme.
  1) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.
  2) How does it work when Storefront (default WooCommerce theme) is activated?

  Regards

  #282381 Copied
  

  Mariam

  Participant

  April 3, 2021 at 12:51

  Hi. i have tried everything. its getting the same error on storefront. i have no cache plugin. this error is not even explained properly else i figure out by myself. Please could you help me finding this issue? thank you

  #282420 Copied
  

  Rose Tyler

  Support staff

  April 3, 2021 at 13:33

  Hello,

  Thanks for the reply.
  If the error persists even with the Storefront theme, it means that the situation is independent of our theme. Contact support of WooCommerce plugin to get assistance.

  Regards

  #282432 Copied