Footer Not Showing on Ipad Pro 12" - by USSH

Solved7 replies2 participantsUpdated by USSH

  • Avatar: USSH
    USSH
    Participant

    Hello, our footer content isn’t showing in landscape or vertical views on Ipad 12″.

    Laptop and mobile phone is viewing perfectly.

    Can you help us correct this issue on tablet?

    Thank,

    #281532 Copied Theme version: 7.2.5 WooCommerce version: 4.9.2

    7 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    What screen size is it? Could you provide a screenshot? Is footer visible on our demo from your devise https://xstore.8theme.com/ ?

    Regards

    #281566 Copied
    Avatar: USSH
    USSH
    Participant

    iPad With 2160×1620 Resolution
    The 10.2-inch iPad (2019)

    yes i can see footer on the theme. i may have messed up something in the footer blocks when i added my content.

    there’s no attachment field to add screenshot?

    #281570 Copied
    Avatar: USSH
    USSH
    Participant

    https://drive.google.com/file/d/1UZxVLfT7QuHJJE-h_exS0kh-MUu14Rgy/view?usp=sharing

    #281574 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Please provide temporary wp-admin access.Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    #281605 Copied
    Avatar: USSH
    USSH
    Participant

    see private area for access

    Please contact administrator
    for this information.
    #282027 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    WPBakery builder was disabled for static block, so I’ve enabled it – https://gyazo.com/6dd84bd14785228adad476633b5a5c4b
    Looks like when you edited content of the footer static blocks, some tags weren’t closed correctly https://gyazo.com/a4f937b5cb9655b4479dada8d00ce952 , which causes the problem. I would recommend you to create a new Footer block, using the WPBakery builder, once it will be created, select it here – https://gyazo.com/49f22fbc6cce2051ad079cdbd8be8ac7
    Also, you to Theme Options > Footer > Footer layout > Footer Widgets Toggle On Mobile > Off, because this option doesn’t work correctly when the Footer is created using static block.

    You need to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ (do not update the Core plugin before the theme update next time).

    Regards

    #282076 Copied
    Avatar: USSH
    USSH
    Participant

    works perfect thanks

    #282192 Copied

The issue related to '‘Footer Not Showing on Ipad Pro 12"’' has been successfully resolved, and the topic is now closed for further responses