This topic has 12 replies, 3 voices, and was last updated 3 years ago ago by Rose Tyler
hello,
How do I delete the image’s name when I hover over a picture on the product page?
I have a problem with the zoom on the product pictures. When I hover over a product picture it doesn’t zoom in. Apparently, its activated because when I’m on the XStore section it works.
thank you for helping me.
Hello,
1) Check this topic – https://www.8theme.com/topic/turn-off-tooltips-text-on-single-product-page-images/
2) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of your browser, and check how it works then. Let us know the result.
Regards
hello,
I disable all the third-party plugins, and activate only Woo-commerce, X-store and Elementor but I still have the same problem.
Hello,
In this case, provide temporary wp-admin and FTP access.
Regards
hello,
what is FTP access?
Hello,
Thanks for the reply.
FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows
Regards
hello,
my hosting is bluehost.
I have tried to create a ftp account for you.
Thank you for helping me
Hello,
Sorry for the delay in answering.
You provided FTP to empty directory https://gyazo.com/f0873d66aea617a02d5944077c677db3
Please, check the destination folder of the user that you provided.
Regards
hello,
sorry.
Now It will work!
thank you
Hello,
You have updated XStore core plugin but did not update theme. I have updated the theme to the latest version and zoom works https://gyazo.com/ce624faac714a29432cb9ce740c8cd49
Regards
Thank you
Hello,
You’re welcome!
Have a nice day!
Regards
The issue related to '‘product page problem’' has been successfully resolved, and the topic is now closed for further responses