Debugs - by Aristo Florist - on WordPress WooCommerce support

5 replies3 participantsUpdated by Robert Hall

  • Avatar: Aristo Florist
    Aristo Florist
    Participant

    (1) https://prntscr.com/10v5taq
    (2) https://prntscr.com/10v5zyf
    (3) https://prntscr.com/10v60rn

    #280987 Copied Theme version: 7.2.6 WooCommerce version: latest

    5 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for contacting us.
    1) At first sight, the problem is independent of our theme. Try to activate a default theme and check then. Contact your hosting provider to get assistance in cause our theme is not a reason for the problem.
    2) How this block is created? Please provide screenshots of your settings, so we can re-create this on our test site. What version of XStore Core plugin do you use?
    3) What PHP version do you use? it can be checked in WooCommerce > Status.
    What versions of Massive Addons and WPBakery page builder plugins?

    Regards

    #281021 Copied
    Avatar: Aristo Florist
    Aristo Florist
    Participant

    are you sure this is not your theme ?
    because i sent you console error

    #281567 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    https://prnt.sc/10v5taq – As was mentioned, check if there are errors when a default theme is activated.

    Regards

    #281569 Copied
    Avatar: Aristo Florist
    Aristo Florist
    Participant

    all ans of questions show on screen short

    Please contact administrator
    for this information.
    #281581 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello

    Thank you so much for briefing your question , it will be more helpful for us if you can send us your website temporary wp admin access so that we will check your issue and provide you customer support in best possible way.

    Robert Hall

    #281675 Copied

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