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  AdrianCMS

  Participant

  March 23, 2021 at 17:51

  Hello,
  I activated for product gallery the lightbox option, it opens ok, but after i close de gallery light box…the gallery remains stuck on background

  #280612 Copied Theme version: 7.2.6 WooCommerce version: 5.1.0

  10 Answers

  

  Rose Tyler

  Support staff

  March 24, 2021 at 08:45

  Hello,

  Where did you activate it? By default the gallery uses lightbox, so you need to disable this option in settings of the Elementor plugin – https://prnt.sc/10u3fy0

  Regards

  #280668 Copied
  

  AdrianCMS

  Participant

  March 25, 2021 at 18:01

  I activated from Xstore Single Product builder. I dont use elementor for product pages.

  #281041 Copied
  

  AdrianCMS

  Participant

  March 25, 2021 at 18:02

  Elemntor LightBox is already disabled.

  #281043 Copied
  

  Robert Hall

  Participant

  March 25, 2021 at 21:15

  Hello

  Can you please send us your website temporary logins detail along with your website URL where you are facing this gallery issue so that we will check your issue in more details.

  Robert Hall

  #281082 Copied
  

  AdrianCMS

  Participant

  March 26, 2021 at 13:36

  yes, of course

  Please contact administrator
  for this information.

  #281178 Copied
  

  Rose Tyler

  Support staff

  March 26, 2021 at 16:30

  Hello,

  Please check credentials – http://prntscr.com/10w93j4

  Regards

  #281232 Copied
  

  AdrianCMS

  Participant

  March 29, 2021 at 10:01

  Hello

  Please contact administrator
  for this information.

  #281600 Copied
  

  Rose Tyler

  Support staff

  March 29, 2021 at 12:31

  Hello,

  Thanks for the reply.
  Try to disable all the third-party plugins (including cache plugins, temporarily disable CDN), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.

  Regards

  #281623 Copied
  

  AdrianCMS

  Participant

  March 30, 2021 at 09:51

  Hello,
  Not all the plugins…just WP-Optimize, and not disable just deactivate minify options for html, css and js.
  What 3rd party plugins do you recommend for minify js, html and css ? may merge them also.
  Thank you ! 🙂

  #281752 Copied
  

  Rose Tyler

  Support staff

  April 1, 2021 at 09:26

  Hello,

  https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ You may try W3 Total Cache or WP Rocket

  Regards

  #282071 Copied