Product filter is not working correctly!

7 replies2 participantsUpdated by Rose Tyler

  • Avatar: VLD
    VLD
    Participant

    Good day.

    > Variation filter does not work correctly. For example, when choosing a size, it shows all products with this size and even those products for which this size is sold (unavailable)!
    > And it also does not load the photo, displays a list of filtered products without a photo, and if you reload the page, then it shows with the photo as it should!

    We pushed through with the YITH Product filter plugin- make a choice in the filter> click filter> and load the list of filtered products without photos …. and if you reload the page, it shows the filtered products with photos correctly! But the attributes of the product are also shown incorrectly, there are also products in the list for which the sizes are sold(unavailable)!

    Please tell me how this can be fixed?

    Best regards

    #279621 Copied Theme version: 7.2.5 WooCommerce version: 5.1.0

    7 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    1) Provide URL of your site and temporary wp-admin access.
    2) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.
    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.

    Regards

    #279694 Copied
    Avatar: VLD
    VLD
    Participant

    Hello,

    Send private

    Please contact administrator
    for this information.
    #279794 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    You need to select the Shop page in WooCommerce > Settings > Products – https://docs.woocommerce.com/document/woocommerce-pages/

    Regards

    #279949 Copied
    Avatar: VLD
    VLD
    Participant

    Good day,

    I select the shop page in woocommerce setting but the problem still remains, when filtering products, the photos on the computer are displayed incorrectly (we tried different browsers), the photos of the products are cut by half, but on the mobile phone they are displayed correctly!
    It also filters the product incorrectly, when you select a size in the filter, it filters all products with this size and even if this size is sold (unavailable). I try it with woocommerce filter wiget and also with 8theme filter wiget.

    Regards,

    #280786 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    It would be better to select a separate Shop page, not your current Home page.
    Disable “Products Masonry” in Theme Options > WooCommerce > Shop > Shop page layout.
    Our widgets work similar to woocommerce widgets, so if you want to change/add functionality, contact support of WooCommerce (for their filters) or submit a request here – https://www.8theme.com/taskboard/ (for our filters).

    Regards

    #280946 Copied
    Avatar: VLD
    VLD
    Participant

    Good day,
    I disable product mansory, at now show product images correct, thank you. I select a separate Shop page, but it stiil don’t sorting product sizes correctly, sorting with product where this size is sold(unvialable).

    Regards,

    #281094 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for the reply.
    Please read this topic – https://www.8theme.com/topic/filters-do-not-work-properly/
    As was mentioned, you can submit a request here – https://www.8theme.com/taskboard/ , there is no ready solution to change the functionality of the filter according to your description, unfortunately.

    Regards

    #281177 Copied

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