Add to cart not submit - by Diego Sanchez

5 replies3 participantsUpdated by Rose Tyler

  • Avatar: Diego_Sanchez
    Diego Sanchez
    Participant

    Hello, the add to cart button does not work correctly.
    It does not deliver an answer and the button is loading.

    help me pls

    Please, contact administrator
    for this information.
    #278099 Copied Theme version: 0.0.1 WooCommerce version: 5.0.0

    5 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    It looks like Shop page is not selected, go to WooCommerce > Settings > Products.
    If this doesn’t help, provide URL of page with “add to cart” buttons and temporary wp-admin access.

    Regards

    #278103 Copied
    Avatar: Diego_Sanchez
    Diego Sanchez
    Participant

    The url of the product is https://chefprotein.com/product/chef-protein

    The ajax service responds 200 but does not reload the page or does not show the notification of “added to cart”

    Please contact administrator
    for this information.
    #278196 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello Diego

    We have access your website Product URL and cart feature is working absolutely fine in your website. https://prnt.sc/10g23lw

    Can you Please test your website on different browser or system and let us know if your issue is fixed.

    Robert Hall
    Customer Support

    #278241 Copied
    Avatar: Diego_Sanchez
    Diego Sanchez
    Participant

    They are not understanding my problem.

    1.- Ajax add to cart ok – response 200
    2.- The notification does not work on the product page. <- This is my problem 3.- The redirection to the cart is FORCE me with JS.

    #278264 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    I can’t access your Dashboard – http://prntscr.com/10h2beo Is there restriction by ip? Could you disable it?

    Provide a few more URLs of products, because the previous one can’t be added to the cart now.

    Make sure that the Shop page is selected in WooCommerce > Settings > Products.

    Regards

    #278417 Copied

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