• 

  nsyachson

  Participant

  March 5, 2021 at 23:11

  Hello, we have pages created with woocommerce shortcode but we realize that it only shows as in mobile version.

  https://prnt.sc/10dyhl2

  Look please does not show in this format https://prnt.sc/10dyf8v

  It does not show normally as before, what could be happening?

  Please, contact administrator
  for this information.

  #277985 Copied Theme version: .7.2.5 WooCommerce version: 5.0.0

  5 Answers

  

  Rose Tyler

  Support staff

  March 6, 2021 at 10:21

  Hello,

  It looks like a critical error. Provide temporary wp-admin and FTP access, so we can check it more deeply.

  Regards

  #278026 Copied
  

  nsyachson

  Participant

  March 6, 2021 at 13:29

  Ok ok

  Please check it thanks.

  Please contact administrator
  for this information.

  #278049 Copied
  

  Rose Tyler

  Support staff

  March 6, 2021 at 14:05

  Thanks for the wp-admin access.
  We need FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

  Regards

  #278054 Copied
  

  nsyachson

  Participant

  March 8, 2021 at 21:15

  Ok I detail please review it.

  Please contact administrator
  for this information.

  #278301 Copied
  

  Rose Tyler

  Support staff

  March 9, 2021 at 08:58

  Please don’t use sticky add to cart http://prntscr.com/10gtb4e if you are using product shortcodes across the site.

  Regards

  #278353 Copied