Cart freezing on checkout - by badgamer - on WordPress WooCommerce support

1 reply2 participantsUpdated by Rose Tyler

  • Avatar: badgamer
    badgamer
    Participant

    Hi
    haveing an issue with some customers they cant checkout the cart just freezes and the circle stays there and they cant checkout and the it duplicates the order any help need asap as shop is live tanks

    #277727 Copied Theme version: 7.2.5

    1 Answer

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please check how it works when Storefront (default WC theme) is activated on your site.
    Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, and check how it works then.
    Provide us with a video of the problem, URL, and temporary wp-admin access.

    Regards

    #277770 Copied

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