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  NxtArt_ro

  Participant

  February 26, 2021 at 14:14

  Hi,
  I want to have on some products an embedded video; the video is posted on my youtube channel and I used the link provided by youtube for embedding. I copy the link and paste into the product settings.
  But, the video does not appears in the product gallery.
  Where is the error?
  Please advice.

  The video is on product https://nxtart.ro/product/masca-personalizata-luna/
  and product https://nxtart.ro/product/masca-personalizata-soare/

  Thanks!

  #276720 Copied Theme version: 7.2.5 WooCommerce version: 5.0.0

  5 Answers

  

  Rose Tyler

  Support staff

  February 26, 2021 at 14:27

  Hello,

  As I can see, on one of products (Mască personalizată – LUNA) the video is shown. Compare settings of these products.
  Do you need this border https://prnt.sc/107m4q9 ? It can be disabled by deleting this custom CSS code – https://prnt.sc/107m78o

  Regards

  #276722 Copied
  

  NxtArt_ro

  Participant

  February 26, 2021 at 14:42

  Hi,
  The video is set for both products exactly the same.
  Sometimes it is shown, sometimes it is not. Please see printscreen attached from couple of minutes ago.
  I also tried on several browsers/computers.
  On mobile it is not available.

  I don’t mind the border, but is good to know how to disable it. Thank you.

  Please contact administrator
  for this information.

  #276726 Copied
  

  Rose Tyler

  Support staff

  February 26, 2021 at 15:24

  Provide temporary wp-admin and FTP access, so we can take a closer look.

  Regards

  #276734 Copied
  

  NxtArt_ro

  Participant

  February 27, 2021 at 11:47

  Ok, here it is.

  Please contact administrator
  for this information.

  #276855 Copied
  

  Rose Tyler

  Support staff

  February 27, 2021 at 13:13

  Hello,

  Please change the role for the user to administrator.
  Also, we need FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

  Regards

  #276864 Copied