• 

  Thaicyber

  Participant

  February 18, 2021 at 19:59

  My account page on mobile is not full Only some mobile phones .

  The device that tested Huawei P10

  Please suggest me how to thank you.

  Please, contact administrator
  for this information.

  #275137 Copied Theme version: 7.2.5
  12 Answers
  

  Rose Tyler

  Support staff

  February 18, 2021 at 20:25

  Hello,

  Please provide URL and temporary wp-admin access.
  Also, check how it works on our demo – https://xstore.8theme.com/my-account/ (create a fake account there).
  Waiting for your reply.

  Regards

  #275139 Copied
  

  Muhammad Zaki

  Participant

  February 18, 2021 at 20:26

  Hello!

  Thanks for getting in touch with us.

  Can you please share the wp-admin details along with the URL of the site so I can debug the issue and help you fix it?

  Thank you!

  #275140 Copied
  

  Thaicyber

  Participant

  February 18, 2021 at 20:34

  Ok

  #275143 Copied
  

  Thaicyber

  Participant

  February 18, 2021 at 20:35

  https://www.img.in.th/images/24138fd437ed2caece916ceb61f34d11.jpg

  Please contact administrator
  for this information.

  #275144 Copied
  

  badgamer

  Participant

  February 19, 2021 at 07:15

  Also have the same issue with my account page on all mobile devices

  #275173 Copied
  

  Rose Tyler

  Support staff

  February 19, 2021 at 07:38

  Hello Thaicyber,

  Thank for the screenshot. Please provide URL of your site and temporary wp-admin access.
  Waiting for your reply.

  Regards

  #275176 Copied
  

  Rose Tyler

  Support staff

  February 19, 2021 at 07:40

  Hello Dadgamer,

  Thanks for the report. Please open up a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide URL of your site and temporary wp-admin access via Private Content area.

  Regards

  #275177 Copied
  

  Thaicyber

  Participant

  February 19, 2021 at 08:15

  Hello​ I​ creat user​ admin readmore private area

  Please contact administrator
  for this information.

  #275189 Copied
  

  Rose Tyler

  Support staff

  February 19, 2021 at 08:59

  Hello,

  Fixed. Clear cache and check now.

  Regards

  #275200 Copied
  

  Thaicyber

  Participant

  February 19, 2021 at 10:21

  Hi

  Please contact administrator
  for this information.

  #275216 Copied
  

  Rose Tyler

  Support staff

  February 19, 2021 at 10:33

  Hi,

  It will be fixed in the next theme update, and you will not face this problem in the future.

  Regards

  #275217 Copied
  

  Thaicyber

  Participant

  February 19, 2021 at 12:59

  Ok thank.

  #275252 Copied
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