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  Giles

  Participant

  February 4, 2021 at 00:06

  Hi, i can’t get the mobile menu working on mobile. I tried updating the theme and plugins but still no luck. Any ideas why this is?

  I did the same updates first with our test site and it seems to work here but not on the live site so I’m a little confused.

  Hopefully you can help. See login details for both sites in private content area

  Thanks,
  Giles

  Please, contact administrator
  for this information.

  #272203 Copied Theme version: 7.2.4.1 WooCommerce version: 4.9.2

  5 Answers

  

  Robert Hall

  Participant

  February 4, 2021 at 12:02

  Hi!

  It is probably Looks that the problem with the Mobile menu and cart button is caused by some an additional plugin on your site. Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then. Enable plugins one by one to find out which one causes the problem.

  #272281 Copied
  

  Giles

  Participant

  February 4, 2021 at 12:16

  thnaks but the problem is this is a live site so i can’t really do that. it seems ok on the test site, which is an exact replica so could it be something else?

  #272285 Copied
  

  Robert Hall

  Participant

  February 4, 2021 at 17:49

  Hi

  Kindly check your website now menu and header cart is working absolutely fine in your website.

  #272402 Copied
  

  Giles

  Participant

  February 5, 2021 at 01:17

  great, thank you. it seems to be working now.

  can i ask wha you did so i know if it happens again.

  thanks guys

  #272450 Copied
  

  Robert Hall

  Participant

  February 5, 2021 at 11:11

  Hi

  we are glad to know that your issue is fixed. It is might be a cache issue.

  yes we are always here to provide you customer support in best possible way so feel free to contact us!

  #272534 Copied