• 

  Nick

  Participant

  February 3, 2021 at 00:25

  Hello, I get a fail when I want to update my Xstore website.
  See Screenshot: https://prnt.sc/y2pkc3

  #271932 Copied Theme version: 7.2.4

  1 Answer

  

  Rose Tyler

  Support staff

  February 3, 2021 at 09:07

  Hello,

  Thanks for using our theme.
  Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
  OR update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
  https://www.8theme.com/documentation/xstore/plugins/plugins-update/
  OR provide us with temporary wp-admin and FTP access, so we can help you with the update.

  Regards

  #271970 Copied