• 

  Jannis T

  Participant

  February 2, 2021 at 21:28

  Hi,
  after the latest update the “Select Options” button in the shop or categories pages doesn’t work anymore. Hovering the button shows the correct link to the product but clicking the button does nothing.
  I’ve disabled all plugins except WooCo and XStrore theme needed ones but without any result to restoring the button behavior.
  Suggestions or help here is appreciated

  Regards,
  JT

  Please, contact administrator
  for this information.

  #271921 Copied Theme version: 7.2.4.1 WooCommerce version: 4.9.2

  9 Answers

  

  Rose Tyler

  Support staff

  February 3, 2021 at 10:27

  Hello,

  Thanks for using our theme and for contacting us.
  Please provide temporary FTP access also.

  Regards

  #271994 Copied
  

  Jannis T

  Participant

  February 3, 2021 at 11:59

  Hi,

  i’ve installed a file manager plugin for file access. Is that sufficient enough for accessing the files needed?

  Thanks,
  JT

  #272031 Copied
  

  Rose Tyler

  Support staff

  February 3, 2021 at 13:41

  Hi,

  Please provide temporary FTP access – FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.

  Regards

  #272052 Copied
  

  Jannis T

  Participant

  February 3, 2021 at 15:49

  FTP access created and tested

  Please contact administrator
  for this information.

  #272096 Copied
  

  Jannis T

  Participant

  February 4, 2021 at 08:49

  Hello,

  it seems to be an issue with products having variations in the shop page. Then the “Add to cart” button, which works, is shown as “Select options” button and that doesn’t do anything when clicking on it.

  #272228 Copied
  

  Jannis T

  Participant

  February 4, 2021 at 08:56

  Renewed the admin login for the dashboard

  Please contact administrator
  for this information.

  #272230 Copied
  

  Rose Tyler

  Support staff

  February 4, 2021 at 10:54

  Hello,

  Fixed. Clear cache and check now.

  Regards

  #272264 Copied
  

  Jannis T

  Participant

  February 4, 2021 at 16:37

  Hello,
  yes it works now again, thank you very much for solving the issue.
  Is there a setting or a patched file that i need to be aware of when migrating the staging site to the production server, so that the same problem does not occur again?

  Thanks
  JT

  #272378 Copied
  

  Rose Tyler

  Support staff

  February 4, 2021 at 16:46

  Hello,

  You’re welcome!
  xstore/framework/theme-init.php
  et-core-plugin/packages/st-woo-swatches/public/js/frontend.js

  Regards

  #272382 Copied