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  Bruno Nardi

  Participant

  January 28, 2021 at 23:10

  Hi,

  I’ve installed XStore using the Marseille Demo today, I haven’t experienced any issues while importing the demo.

  However, when I visit the page, it is not displayed correctly. In fact, it looks very broken, possibly a CSS issue.

  Can you please take a look in the link below and let me know what could be causing this?

  I’ve tried updating to the version 7.2.4.1 that just went out today and got an error:
  “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

  Thanks in advance.

  Bruno Nardi

  #270956 Copied Theme version: 7.2.4 WooCommerce version: 4.9.2

  5 Answers

  

  Rose Tyler

  Support staff

  January 29, 2021 at 08:24

  Hello,

  Thanks for contacting us.
  Please provide temporary wp-admin and FTP access.
  Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

  Regards

  #270978 Copied
  

  Bruno Nardi

  Participant

  January 29, 2021 at 11:57

  Hi Rose,

  The data requested is on the private content area.

  Thanks for your help, I appreciate it.

  Kind Regards,
  Bruno

  Please contact administrator
  for this information.

  #271044 Copied
  

  Rose Tyler

  Support staff

  January 29, 2021 at 14:07

  Hello,

  Check your site now.
  Let us know if you need any further assistance.

  Regards

  #271065 Copied
  

  Bruno Nardi

  Participant

  January 29, 2021 at 14:44

  Hi Rose,

  Layout with Mega Menus works just fine now, thanks. But I’ve noticed I don’t see the ‘Subscribe to Newsletter’ Pop-Up or the purchase alerts. Can you help me/guide through this?

  Thanks so much.
  Bruno

  #271072 Copied
  

  Rose Tyler

  Support staff

  January 29, 2021 at 14:48

  Hi,

  Open the site via an incognito window and you will see the popup – https://prnt.sc/xtac3u
  Do you mean this https://prnt.sc/xtadd1 ? Set next settings – https://prnt.sc/xtaekh https://prnt.sc/xtaf1k

  Regards

  #271074 Copied