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  Shadow7

  Participant

  January 28, 2021 at 21:36

  Update failed, with error

  “An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

  #270944 Copied Theme version: 7.2.4 WooCommerce version: 4.9.2

  1 Answer

  

  Rose Tyler

  Support staff

  January 29, 2021 at 08:27

  Hello,

  Thanks for contacting us.
  Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
  OR update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
  https://www.8theme.com/documentation/xstore/plugins/plugins-update/
  OR provide us with temporary wp-admin and FTP access, so we can help you with the update.

  Regards

  #270980 Copied