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  Marcelo

  Participant

  January 28, 2021 at 14:58

  Hi

  I have a problem with a connection block in the header.
  I can’t make any changes or delete it. I’ve tried to move it between the headers, but I can’t remove it from the layout.
  Inside this block there is a Newsletter and as much as I click on the settings field, I can’t edit it.
  The block simply crashed for editing!

  #270851 Copied Theme version: 7.2.4.1 WooCommerce version: 4.9.2

  5 Answers

  

  Rose Tyler

  Support staff

  January 28, 2021 at 15:54

  Hello,

  Thanks for using our theme.
  Please provide temporary wp-admin access.
  Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

  Regards

  #270870 Copied
  

  Marcelo

  Participant

  January 28, 2021 at 16:09

  The connection block with error is in the center of the main header.

  Please contact administrator
  for this information.

  #270880 Copied
  

  Rose Tyler

  Support staff

  January 29, 2021 at 10:02

  Hello,

  Sorry for the delay in answering.
  As I can see, you are using CDN, please clear all cache and edit the header then.

  Regards

  #271003 Copied
  

  Marcelo

  Participant

  January 29, 2021 at 14:41

  183 / 5000
  Resultados de tradução
  Sorted out.
  I only had doubts about the closure of this call, when I click confirm nothing happens.
  If it is still open, could you please close it …

  Thanks.

  #271071 Copied
  

  Rose Tyler

  Support staff

  January 29, 2021 at 14:49

  This topic will be closed. Open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

  Regards

  #271075 Copied