• 

  Paco Maringo

  Participant

  January 23, 2021 at 12:27

  Hello team,
  I have a problem with theme customizer.
  I can’t see the preview and I have problems to work.
  Please, help me

  Please, contact administrator
  for this information.

  #269822 Copied Theme version: 7.2.3 WooCommerce version: 4.9.1

  3 Answers

  

  Rose Tyler

  Support staff

  January 23, 2021 at 15:10

  Hello,

  At first sight, the problem doesn’t relate to our theme. Are you able to access customizer (Appearance > Customize) when a default theme (Storefront) is activated on your site? If you have the same situation independently of the theme, contact your hosting provider to get some assistance. If the problem persists with our theme only, provide temporary wp-admin and FTP access, so we can take a closer look.

  Regards

  #269861 Copied
  

  Paco Maringo

  Participant

  January 24, 2021 at 12:25

  Yes, the problem still occurs when I change to the wordpress default theme and I acced to Appearance > Customize. So the problem is other.
  I send you the access details in private content.

  Please contact administrator
  for this information.

  #269937 Copied
  

  Rose Tyler

  Support staff

  January 24, 2021 at 13:15

  Hello,

  In this case, I would recommend you contact the hosting provider to get assistance.
  We are able to help with issues that come from our theme only.

  Regards

  #269938 Copied