Broken theme and "media not installed" error upon demo import. Please help.

Solved6 replies2 participantsUpdated by Wajeeha Y.

  • Avatar: Wajeeha_Y_
    Wajeeha Y.
    Participant

    Hi, I just purchased the theme. I want to use the organic-cosmetics demo as it is. My server requirements are all correct.

    The demo did not import how it should. It appears broken. I tried importing it multiple times and followed the instructions in the documentation. What else should I do?

    Please, contact administrator
    for this information.

    6 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Thanks for contacting us.
    Please provide temporary wp-admin access.
    Do you want to use Elementor?

    Regards

    Avatar: Wajeeha_Y_
    Wajeeha Y.
    Participant

    Yes, I want to use elementor

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    I can’t log in to your site. Please check credentials.

    Regards

    Avatar: Wajeeha_Y_
    Wajeeha Y.
    Participant

    Sorry, try now.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Check the site now.
    Let us know if you need any further assistance.

    Regards

    Avatar: Wajeeha_Y_
    Wajeeha Y.
    Participant

    Thank you so much! It works fine now. I will surely reach out if I need more help.

The issue related to '‘Broken theme and "media not installed" error upon demo import. Please help.’' has been successfully resolved, and the topic is now closed for further responses