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Problem with social login - by eveprod - on WordPress WooCommerce support

This topic has 19 replies, 3 voices, and was last updated 4 years, 10 months ago ago by eveprod

eveprod

Participant

January 10, 2021 at 12:07

I created, installed and configured all the necessary information for Facebook and Google Login. The apps work, the configuration work, but it does not retrieve any user information necessary for login in the theme.

#267632 Copied Theme version: 7.2.3 WooCommerce version: 4.8.0

18 Answers

Rose Tyler

Support staff

January 10, 2021 at 13:11

Hello,

Have you watched these videos https://youtu.be/mBp33hPMgnA https://youtu.be/eDclashcCwo ?

Regards

#267641 Copied

eveprod

Participant

January 10, 2021 at 22:45

as said, the apps work, the configuration work, but it does not retrieve any user information necessary for login in the theme.

#267720 Copied

Olga Barlow

Participant

January 11, 2021 at 18:12

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

#267857 Copied

eveprod

Participant

January 11, 2021 at 18:34

Here’s the info

Please contact administrator
for this information.

#267867 Copied

Olga Barlow

Participant

January 12, 2021 at 12:42

Hello,

Our support manager can’t log in to your Dashboard https://prnt.sc/wlqx9f
Could you, please, unlock the following IPs 176.98.69.38, 176.98.70.120, 176.98.70.97 ?

Regards

#267966 Copied

eveprod

Participant

January 13, 2021 at 11:19

unlocked

Please contact administrator
for this information.

#268124 Copied

Olga Barlow

Participant

January 13, 2021 at 13:25

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they find the reason of the issues.

Regards

#268156 Copied

eveprod

Participant

January 14, 2021 at 09:31

do you have any update on my issue?

#268326 Copied

Olga Barlow

Participant

January 14, 2021 at 10:56

Hello,

Take our apologies for the delay. We have a lot of requests these days but our issue is in the list of the developers’ tasks. We need more time to inform you about the solution.

Rergards

#268348 Copied

Olga Barlow

Participant

January 15, 2021 at 17:36

Hello,

We found that issue is caused by reCaptcha of ithemes-security-pro plugin, it does not allow logining after redirect from FB or Google. We are trying to find a workaround but need more time for this.

Regards

#268619 Copied

Rose Tyler

Support staff

January 22, 2021 at 10:49

Hello,

Our technicians are working on your site right now, but it looks like you restricted access. Please add the following IPs to whitelist 176.98.69.38, 176.98.70.120, 176.98.70.97 and let us know. Waiting for your reply.

Regards

#269629 Copied

eveprod

Participant

January 23, 2021 at 14:32

Hi there are no current blocks in the site, IP’s have been whitelisted

#269855 Copied

eveprod

Participant

January 23, 2021 at 14:35

on the other hand, I am not able to save theme options since last upgrade of the theme

#269856 Copied

Rose Tyler

Support staff

January 24, 2021 at 10:28

Hi,

Our technicians will be able to continue work on your problems after the weekend.

Regards

#269924 Copied

Olga Barlow

Participant

January 25, 2021 at 16:42

Hello,

Our technicals were able to connect to your server but once they tried to edit any file they were disconnected and can’t connect to the server any more https://prnt.sc/xm1o0u
It seems that your server has some blacklist. So, contact your hosting provider and ask to remove the mentioned IPs from the blacklist and unlock them. We can’t continue our work because of this.

Regards

#270089 Copied

eveprod

Participant

February 2, 2021 at 14:54

No IP’s are blocked

Please contact administrator
for this information.

#271808 Copied

Rose Tyler

Support staff

February 4, 2021 at 12:20

Hello,

We’ve found out that the problem is caused by iThemes Security Pro (captcha functionality). The captcha can’t be passed automatically, so it prevents registration and login via social that we have.
We’ve tried to disable it, but filters are unavailable. Here is an example of what we tried:
remove_action( ‘woocommerce_register_form’, array( ‘ITSEC_Recaptcha_Integration_WooCommerce’, ‘add_to_register_form’ ) );
remove_action( ‘woocommerce_after_checkout_registration_form’, array( ‘ITSEC_Recaptcha_Integration_WooCommerce’, ‘add_to_register_form’ ) );
remove_filter( ‘woocommerce_process_registration_errors’, array( ‘ITSEC_Recaptcha_Integration_WooCommerce’, ‘validate_register_form’ ) );
remove_filter( ‘woocommerce_registration_errors’, array( ‘ITSEC_Recaptcha_Integration_WooCommerce’, ‘validate_register_form’ ) );

You need to contact the support of the plugin and ask for help from their side.

Regards

#272288 Copied

eveprod

Participant

February 10, 2021 at 18:38

deactivated ithemes, solved the issue

#273483 Copied
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