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Ipad – search not working – ok on other devices

This topic has 6 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

  • Avatar: queenb123
    queenb123
    Participant
    December 29, 2020 at 16:47

    Hi my search button on the ipad does not seem to be working:

    love

    It’s ok on other devices – can you help with this pls?

    Logins in private area.

    Please, contact administrator
    for this information.
    #266158 Copied Theme version: 7.0.0 WooCommerce version: latest
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 30, 2020 at 11:01

    Hello,

    What screen size of your ipad? Try to clear cache of the browser and click on the Search icon then. Check how it works in another browser.

    Regards

    #266235 Copied
    Avatar: queenb123
    queenb123
    Participant
    December 30, 2020 at 14:09

    hi,

    Its an Ipad air, screen size: 9.7 inches

    I have cleared my cache and used two different browsers – same thing – does not work!

    Please lett me know if i can try something else!

    Many thanks.

    Please contact administrator
    for this information.
    #266269 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 30, 2020 at 17:08

    Hi,

    What size in px?
    Try to click 2 times on the search icon.

    Regards

    #266309 Copied
    Avatar: queenb123
    queenb123
    Participant
    December 30, 2020 at 18:25

    Hi not sure why you need the pixels of the ipad but i googled it and it says:

    1536 x 2048 Pixels

    I tapped twice and it just zooms in and out!

    #266327 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 3, 2021 at 11:06

    Hi,

    We do not see the problem, the search works fine.
    What versions of browsers do you use?

    Regards

    #266530 Copied
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