Return to previous page

Couldn't update Xstore core plugin - by JS

This topic has 8 replies, 3 voices, and was last updated 1 month ago ago by Jack Richardson

JS

Participant

December 21, 2020 at 06:49

Hi, i have tried ftp method and contacting server. Both ways I couldn’t update the plugin, can you try to do it.

Please, contact administrator
for this information.

#265072 Copied Theme version: 7.2.2 WooCommerce version: 4.8.0

7 Answers

Olga Barlow

Participant

December 21, 2020 at 16:57

Hello,

I have checked your site and XStore core plugin is up to date. It just was not enabled.
So, I enabled the plugin and don’t see problem with this.

Regards

#265187 Copied

Ahmad

Participant

December 23, 2025 at 15:13

I can’t active Xstore plugin when I want to do it it show me this message “Oops it looks something went wrong. Please check your system requirements first. In case it will happened again, please, contact us 8theme.com” how can I fix this error and update it?

#463115 Copied

Ayan Rahman

Support staff

December 23, 2025 at 15:49

Hi, Ahmad,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#463119 Copied

Ahmad

Participant

December 24, 2025 at 09:18

I can’t active Xstore plugin when I want to do it it show me this message “Oops it looks something went wrong. Please check your system requirements first. In case it will happened again, please, contact us 8theme.com” how can I fix this error and update it?

Please contact administrator
for this information.

#463154 Copied

Ayan Rahman

Support staff

December 24, 2025 at 10:06

Hi, Ahmad,

We appreciate your prompt response.

One of the plugins currently activated on your website uses Kirki, which causes a conflict with the Kirki code in our Core plugin. Please deactivate all third-party plugins before activating ours and importing the demo content (if you wish to perform the import). After that, you may enable the third-party plugins one by one to identify which one is causing the mentioned conflict.

Best regards,
8Theme Team

#463159 Copied

Ahmad

Participant

December 24, 2025 at 10:21

Thank you, it’s working now.

#463160 Copied

Jack Richardson

Support staff

December 24, 2025 at 10:39

Hello @Ahmad,

Thank you for your message. We are glad to hear that everything is working properly now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Jack Richardson
8Theme’s Team

#463163 Copied
Viewing 8 results - 1 through 8 (of 8 total)