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  Ale McAllister

  Participant

  December 18, 2020 at 16:04

  I am changing the theme to Marseille03 and I get a long error that it cannot install various things such as the menu, the pages etc.
  He tells me that it is a problem of hosting speed, but everything is perfect. As requested to make the theme work.
  Could you please help me??

  #264845 Copied Theme version: 7.2.2 WooCommerce version: 4.8.0
  9 Answers
  

  Olga Barlow

  Participant

  December 18, 2020 at 21:47

  Hello,

  Provide us with WP Dashboard access and we’ll help you with the Marseille03 version insallation.

  Regards

  #264889 Copied
  

  Ale McAllister

  Participant

  December 18, 2020 at 21:52

  Here is the data, thank you!!!
  Regards

  Please contact administrator
  for this information.

  #264893 Copied
  

  Olga Barlow

  Participant

  December 18, 2020 at 22:15

  Hello,

  Can’t log in to your site http://prntscr.com/w5nu5q
  Do you have any limits for connections from other countries?

  Regards

  #264898 Copied
  

  Ale McAllister

  Participant

  December 19, 2020 at 00:03

  Yes the hosting has limits… I would have to authorize the ip of your country…

  #264905 Copied
  

  Rose Tyler

  Support staff

  December 19, 2020 at 13:14

  The support member who will work on your issue is from Ukraine.

  Regards

  #264944 Copied
  

  Ale McAllister

  Participant

  December 21, 2020 at 14:54

  I have already given them access so that from ukrane they can enter the web

  #265173 Copied
  

  Olga Barlow

  Participant

  December 21, 2020 at 22:46

  Hello,

  We have installed the Marseille03 version. Check now.
  Read this post about site speed https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

  Regards

  #265229 Copied
  

  Ale McAllister

  Participant

  December 22, 2020 at 00:12

  What was the problem with the theme that I could not install or change the appearance of the one it had? … because now that they had access you can see the marselle 3 … but in case you want to change over time the aesthetics of my store, how can I do so that the error does not leave me or I need your assistance?

  #265239 Copied
  

  Ale McAllister

  Participant

  December 22, 2020 at 02:03

  Thabk you very much!! for your help!!
  Regards

  #265243 Copied
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