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  sudhakar

  Participant

  December 17, 2020 at 23:51

  today i installed the xstore jewellery theme but submenu is not working in my theme

  Please, contact administrator
  for this information.

  #264694 Copied Theme version: 7.2.1

  3 Answers

  

  Rose Tyler

  Support staff

  December 18, 2020 at 07:27

  Hello,

  Update the theme to 7.2.2 and Core plugin to 3.2.2.1 version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
  Go to Theme Options > click on Publish.

  Regards

  #264702 Copied
  

  sudhakar

  Participant

  December 18, 2020 at 08:26

  After updated the theme also it is not working

  Please contact administrator
  for this information.

  #264707 Copied
  

  Rose Tyler

  Support staff

  December 18, 2020 at 10:14

  Hello,

  Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how the menu works then.
  If the problem is independent of plugins, provide us with temporary wp-admin and FTP access, we will check it more deeply.

  Regards

  #264730 Copied