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Product background - by nooz - on WordPress WooCommerce support

This topic has 14 replies, 2 voices, and was last updated 5 years ago ago by nooz

nooz

Participant

December 10, 2020 at 12:07

i use a background for the site and it also appear before the product image is loaded in the image area.. how can i don’t let this see and use only white?

#263436 Copied Theme version: 7.2.1

13 Answers

Rose Tyler

Support staff

December 10, 2020 at 13:06

Hello,

Provide URLs and temporary wp-admin access via Private content area, describe the request in more detail, please.

Regards

#263445 Copied

nooz

Participant

December 11, 2020 at 00:25

sure

Please contact administrator
for this information.

#263536 Copied

nooz

Participant

December 11, 2020 at 09:48

another issue is about slides (i write it here because i gave you already the admin access on previous post)

on my homepage (made with elementor) i put 3 slides that not always loading.

#263563 Copied

Rose Tyler

Support staff

December 11, 2020 at 10:04

Hello,

1) Please describe the desired result of the background displaying in more detail.
2) I can see all slides. Try to clear cache.

Regards

#263566 Copied

nooz

Participant

December 11, 2020 at 17:09

1) go to a shop item a moment before you can see the item picture loaded in the same area appear the background with cats used in every page but smaller to fit the shop pic area

2) it works on admin side but if you got to home with a browser with cleared cache (i use firefox dev and an extention to clear chache ..and also ctrl+r ) the pics are loading forever

#263632 Copied

Rose Tyler

Support staff

December 12, 2020 at 09:12

Hello,

1) Do you want to remove this background image from the Shop page? Dashboard > Pages > Edit Shop page > [8theme] Layout options > Custom background image > select “white-bg” image from your media library.
2) Try to disable all the third-party plugins, that do not come bundled with the theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

Regards

#263699 Copied

nooz

Participant

December 12, 2020 at 17:56

1) not from the shop page itself… the background the issue is only behind the big product image before its loading..for a second (look at this pic) https://ibb.co/s1n81QN

2) disabled everything not solve the problem

#263782 Copied
Rose Tyler

Support staff

December 13, 2020 at 10:46
Hello,

1) Try to add the next code in Theme Options > Theme Custom CSS:

.swipers-couple-wrapper .swiper-wrapper img { background-image: none !important; }

2) Provide temporary FTP access, our technicians will check the problem with the slider more deeply.

Regards
#263822 Copied
nooz

Participant

December 13, 2020 at 20:57

1) tnx this finally solved

2) in hidden area

Please contact administrator
for this information.

#263861 Copied

Rose Tyler

Support staff

December 14, 2020 at 14:56

Please check credentials – https://prnt.sc/w2g52x

Regards

#263928 Copied

nooz

Participant

December 14, 2020 at 15:20

retry

i tested it now and it is working on my side

#263935 Copied

Rose Tyler

Support staff

December 14, 2020 at 16:27

Why WPBakery plugin is enabled on your site? As I can see, the Elementor is your main page builder, so the WPBakery can be disabled.
Maybe the content of this page was edited using 2 different editor and it caused the problem. When we add a slider element on another page, it works fine.
Try to create a new page using the Elementor only and add the slider there. If it works fine on the new page, you need to add other content on this new page and set this page as home https://prnt.sc/w2ikt9

Regards

#263951 Copied

nooz

Participant

December 14, 2020 at 16:33

I thought it was mandatory the activation of wpbackery… as it says:

Massive Addons: Please install and activate WPBakery Page Builder to use this plugin

but no problem wp backery is not used and everything is made with elementor only.
tnx

#263955 Copied
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