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Checkout layout problem - by Valeria - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 5 years ago ago by Rose Tyler

Valeria

Participant

December 9, 2020 at 16:54

Hi i have a problem with checkout layout + an error i got – since i updated to WP 5.6 – as in screenshot https://prnt.sc/vz4g64 tnx

#263300 Copied Theme version: 7.1.3 WooCommerce version: 4.7.1

12 Answers

Valeria

Participant

December 9, 2020 at 18:03

Please note that the error comes out only in safari and chrome (NOT firefox)

#263322 Copied

Olga Barlow

Participant

December 10, 2020 at 10:37

Hello,

What version of WooCommerce do you use?
What version of theme do you use?
We can’t check your site because of the maintenance mode http://prntscr.com/vzme5q
Provide us with temporary WP Dashboard access to check the issue.

Regards

#263413 Copied

Valeria

Participant

December 10, 2020 at 12:26

Sorry you probably visit the site outside working hours and i usually put the site in maintance mode outside those hours .. anyhow now is accessible … vers. woocommerce is 4.8.0 – theme vers is 7.2.1 – WP admin access for you is :
just to let you know after upgrade theme to 7.2.1 now also FF have same Safari and chrome error in checkout page … (screenshot still: http://prntscr.com/vzme5q)
once we are here please can you let me know hot to set Paypal as default payment instead of bank transfer (Bonifico bancario) tnx

Please contact administrator
for this information.

#263438 Copied

Valeria

Participant

December 10, 2020 at 12:27

sorry wrong screenshot – the right one is https://prnt.sc/vz4g64

#263439 Copied

Valeria

Participant

December 10, 2020 at 12:56

1) please foegt about default payment metho in checkout i sort that out
2) i noted that the error comes out when a destination (country) in alternative shipping address is not set – once set country destination in different shipping address the error disappears

#263443 Copied

Olga Barlow

Participant

December 10, 2020 at 16:50

Hello,

We need to check the issue in more detail to fix it. Provide us with FTP access.

Regards

#263486 Copied

Valeria

Participant

December 12, 2020 at 01:09

Private Content area

Please contact administrator
for this information.

#263691 Copied

Rose Tyler

Support staff

December 12, 2020 at 09:35

Hello,

Use the Private Content area to provide access (I’ve edited your latest message to hide the data).
Please check FTP access – https://prnt.sc/w11l6q

Regards

#263708 Copied

Valeria

Participant

December 12, 2020 at 11:21

ftp details resend

Please contact administrator
for this information.

#263726 Copied

Rose Tyler

Support staff

December 12, 2020 at 13:16

You provided FTP to empty directory https://prnt.sc/w14kri
We need access to your WP installation. Please, check the destination folder of the FTP user that you created and provide us with the correct access to proceed.

Regards

#263734 Copied

Valeria

Participant

December 12, 2020 at 13:29

Sorry i forgot to link the site to the ftp account .. please try now should be fine

#263739 Copied

Rose Tyler

Support staff

December 12, 2020 at 16:46

Hello,

We’ve checked the problem more deeply, and notices persist even with the default WC theme -Storefront https://prnt.sc/w17hpt https://prnt.sc/w17i6y In this case, when the situation is independent of the theme, we can’t help. You need to contact WooCommerce plugin support.

Regards

#263774 Copied
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