Products stopped showing on product pages

Solved4 replies2 participantsUpdated by Marcel

  • Avatar: Marcel
    Marcel
    Participant

    My products stopped showing on product pages. The shop page is fine, clicking into a product displays only a white page. It did work before the last updates of XStore and woocommerce. I see this in the settings of woocommerce:

    xstore/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

    Could that be the cause?

    #261539 Copied Theme version: 7.1.3 WooCommerce version: 4.7.1

    4 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    You can ignore this outdated file, it doesn’t affect the site functionality and will be fixed in the next update of the theme.
    Provide us with temporary wp-admin and FTP access, so we can take a closer look at the problem with the Single product page.

    Regards

    #261559 Copied
    Avatar: Marcel
    Marcel
    Participant

    Amazing! Thanks!

    Details in PM

    Please contact administrator
    for this information.
    #261565 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’ve activated Single Product Builder, but did not add content https://prnt.sc/vr8nkr , so there is nothing to show.
    I’ve disabled the builder, the Single product page can be seen now.
    If you want to use the Single product builder, you need to build content of the page from scratch, for example – https://prnt.sc/vr8q61 https://xstore.8theme.com/demos/2/niche-market/product/wooden-crome-chair/

    Header background color can be changed via Theme Options > Header builder > Main header > https://prnt.sc/vr8rik

    Regards

    #261569 Copied
    Avatar: Marcel
    Marcel
    Participant

    Thank you

    #261646 Copied

The issue related to '‘Products stopped showing on product pages’' has been successfully resolved, and the topic is now closed for further responses