This topic has 28 replies, 2 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp
Hi there,
I installed this theme on a WP multisite installation. The primary site had some different theme and then I added a site and tried to use this theme for it. I was unable to download the demo content nor was I able to download any templates out of the long list of templates in your theme. Please suggest a solution.
Thanks
Hello,
Did you install the theme as described in our documentation?
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Please provide us with wp-admin panel and FTP credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Hi,
Plz check the private content.
Hello,
I’ve just activated Royal theme and the required plugins and the site is working fine.
Please check it.
Thank you.
Regards,
Eva Kemp.
Hi Eva,
I had mentioned that I require the theme on the other site and not the primary site. But you have added it to the primary site 🙁
Please do the needful and revert.
Thanks
Hello,
Please specify on what site you’re unable to install demo content.
Thank you.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP credentials as well.
Thank you.
Regards,
Eva Kemp.
Have sent you the FTP credentials.
Hello,
Have you changed wp-admin panel credentials?
We’re are unable to log in now.
Please check.
Regards,
Eva Kemp.
It is the same that I had shared earlier.
Also please update the theme. A new release has come.
Hello,
Sorry, but we are unable to log in now.
Could you please reset the password?
Regards,
Eva Kemp.
Have reset it…
Hello,
I’ve installed Woocommerce plugin and now the site is working fine.
Please check.
You can update the theme downloading the package http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 and follow our instruction: https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”).
Thank you.
Regards,
Eva Kemp.
Thanks a ton Eva 🙂
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hi Eva,
I am facing the same problem while trying to use the theme for a third site. Neither am I able to “Install base demo content” nor am I able to Install any of the long list of versions.
Please let me know the steps you did last time.
Thanks
Also need to update the Ultimate Addons plugin.
Hello,
On a clear WordPress installation you must install Woocommerce plugin at first and its pages.
Then install the theme and the required plugins. When this is done you can proceed with the base demo content installation. Please refer to our documentation: https://www.8theme.com/demo/docs/royal/#!/demo_data_installation
Have you changed the FTP credentials for skssbharosa.com?
I’m unable to log in to update Ultimate VC Addons plugin.
Regards,
Eva Kemp.
The issue related to '‘Not compatible with WP Multisite installation’' has been successfully resolved, and the topic is now closed for further responses