License Update and Hover on Mobile Problems

Solved7 replies2 participantsUpdated by Rose Tyler

  • Avatar: chiqui
    chiqui
    Participant

    Hello I have two issues:

    1) I started creating my new site in local host, testing some themes, including a version of yours that someone gave me (sorry about that). But then I made a mistake in the migration and I brought that version to my online site and I cannot enter my license. I want to use the good version of your theme now that I’m online, with the license. Can you please let me know how can I get rid of the old license? Is this something I can do on my own?
    (attaching credentials in case it is not something I can do on my own)

    2) I have an issue on iPhone and iPad: when tapping on a product, I need to do 2 taps to go to the product. I think it is something to do with the hover. I already tried unticking the “hover buttons on mobile” but it doesn’t help. Maybe it needs to have the swap effect disable on mobile… How do I disable it for mobile and tablet? so that I can do just 1 tap and it goes to the product.
    (attaching credentials in case it is not something I can do on my own)

    Thank youuuuuuuu

    Please, contact administrator
    for this information.
    #260433 Copied Theme version: 7.1.2

    7 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    Please submit separate topics for different questions next time. Thanks in advance.
    1) I do not see wp-admin access. The theme can be deactivated from Dashboard > XStore > Welcome https://prnt.sc/vmojvu , then activate it using your purchase code.
    2) We can’t connect – https://prnt.sc/vmoxnb
    Make sure that you are using the latest version of the theme. Check if you have this code in xstore/woocommerce/content-product.php http://prntscr.com/vmovix
    Did you rewrite this file via child-theme/woocommerce/content-product.php – if so then please update your child file accordion to xstore main theme file.

    Regards

    #260483 Copied
    Avatar: chiqui
    chiqui
    Participant

    Okay I’ll keep things separate thanks. Let’s solve the first one please.

    I can’t replace the license as normal as it’s blocked. Please help. I’m attaching WordPress admin now.

    Not sure why you cannot connect to FTP, maybe cause I missed the port? I’m attaching full details again, and the contents of a Cyberduck bookmark.

    thanks

    Please contact administrator
    for this information.
    #260489 Copied
    Avatar: chiqui
    chiqui
    Participant

    I made one of those bookmark files for FileZilla too. Attached. Thanks!!

    Please contact administrator
    for this information.
    #260494 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Fixed. Clear cache and check now.

    Regards

    #260544 Copied
    Avatar: chiqui
    chiqui
    Participant

    That’s brilliant, thank you! I have now deleted the ugly cracked folder and nothing broke!

    Can you still help me with number 2? I tried again but it’s still needing two taps on iPhone and iPad.
    I checked the code you showed me earlier and yes it’s there and yes the swap is now disabled on iPhone. However, the wishlist heart still appears.
    Then on iPad, both things appear: the swap and the wishlist heart.

    Even with the “Hover buttons on mobile” disabled.

    I’m attaching videos of iphone and Ipad.

    thanks

    Please contact administrator
    for this information.
    #260568 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’re welcome!
    I’ve passed your question to our technicians team. They will be able to check it after the weekend. Please be patient and do not change access.

    Regards

    #260627 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    There is no ready solution. We added this to our task list and it will be fixed in one of next theme updates.

    Regards

    #260771 Copied

The issue related to '‘License Update and Hover on Mobile Problems’' has been successfully resolved, and the topic is now closed for further responses