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Add to cart button stopped working - by scorpio_x73

This topic has 15 replies, 3 voices, and was last updated 5 years ago ago by Rose Tyler

scorpio_x73

Participant

November 18, 2020 at 17:04

Hello,
We have updated to latest version and suddently the “Add to cart” button doesnt work.
You click on it and it just shows a loading icon without completing the add to cart action.
How can we fix this?

Thanks in advance

Please, contact administrator
for this information.

#260225 Copied Theme version: 7.1.2 WooCommerce version: 5.5.3

14 Answers

Olga Barlow

Participant

November 18, 2020 at 18:42

Hello,

THank you for using our theme!
Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail?

Regards

#260260 Copied

scorpio_x73

Participant

November 18, 2020 at 19:14

Thank you very much i have included the credentials in the private area.

Please contact administrator
for this information.

#260270 Copied

Rose Tyler

Support staff

November 19, 2020 at 14:15

We can’t connect to FTP using FileZilla, please check credentials. Is there a restriction by IP or something else?

Regards

#260363 Copied

scorpio_x73

Participant

November 19, 2020 at 14:55

We have tried both admin and ftp before we send the credentials so we know they are working.
There is some restrictions in countries.
Can you tell me which country you are to get it off firewall or send me an ip to whitelist?

Thanks in advance.

#260373 Copied

Olga Barlow

Participant

November 19, 2020 at 19:46

Hello,

IPs of our experts who will work on your issue 176.98.73.124, 176.98.70.243 and 176.98.70.175.
Add to whitelist.

Regards

#260420 Copied

scorpio_x73

Participant

November 19, 2020 at 21:04

I have added the ips to whitelist and i am waiting for your good news!

#260428 Copied

Rose Tyler

Support staff

November 20, 2020 at 10:34

Please add this IP also – 176.98.70.120

Regards

#260490 Copied

scorpio_x73

Participant

November 20, 2020 at 13:08

Done

#260515 Copied

Rose Tyler

Support staff

November 20, 2020 at 15:45

It doesn’t work correctly even with the default theme – https://gyazo.com/ad480fb31f44ac9341940b19e645a743 (xstore core plugin – disabled), so I would recommend you to contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/
As a temporary solution, we disabled Ajax add to cart – https://prnt.sc/vmw1wx

Regards

#260538 Copied

scorpio_x73

Participant

November 20, 2020 at 15:57

I had tried it with the default twentytwenty theme and the add to cart was working.
What do you mean it doesnt work with default theme?
Sincerely,
Harris Karanikolas

#260542 Copied

Rose Tyler

Support staff

November 20, 2020 at 16:12

You need to check with Storefront – the default official WooCommerce theme.

Regards

#260545 Copied

scorpio_x73

Participant

November 20, 2020 at 16:44

I have just trid with storefront and it works.
I enabled storefront as theme.
Went to the products and clicked add to cart and it refreshed the page.
Typed domain.com/cart and it shows the cart with the product i added.

Sincerely,
Harris Karanikolas

#260546 Copied

scorpio_x73

Participant

November 20, 2020 at 16:49

I just saw that with xstore and storefront and not “Enable AJAX add to cart buttons on archives” it works, so its something with ajax?
I didnt had that problem before update, weird!

#260547 Copied

Rose Tyler

Support staff

November 20, 2020 at 17:34

Yes, so contact WooCommerce support to get assistance.

Regards

#260556 Copied
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