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  Anupam

  Participant

  November 6, 2020 at 08:02

  hi there, as i updated to your latest update my single product images got stucked and gallery pics of product are way too big, and are not responding as i clicked on them, and your new single product builder is a total mess, i have tries to edit my product and i end up with nothing. kindly resolve my issue as soon as possible.

  #258078 Copied Theme version: 7.1 WooCommerce version: 4.6.2

  3 Answers

  

  Rose Tyler

  Support staff

  November 6, 2020 at 10:58

  Hello,

  Thanks for using our theme.
  Provide URL and temporary wp-admin access, so we can take a closer look.

  Regards

  #258116 Copied
  

  Anupam

  Participant

  November 6, 2020 at 12:15

  hi there,

  there is a problem in each and every product image and their gallery images respectively.

  Please contact administrator
  for this information.

  #258144 Copied
  

  Rose Tyler

  Support staff

  November 6, 2020 at 15:02

  The problem is caused by WooLentor – WooCommerce Elementor Addons + Builder plugin. When the plugin is disabled – https://gyazo.com/5753f2bc1679125a671a644bb6b0dc70 , so check settings of the plugin, or contact the support of this plugin.
  We do not give a guaranty for full theme compatibility with all existing plugins.

  Regards

  #258189 Copied